I would like to take this opportunity to share my recent experience with your exceptional DutchCrafters' representative, Shannon, and your brilliant woodshop team, by acknowledging how grateful I am for their help and how much their assistance means to me.
On December 8th I contacted Dutchcrafters to determine if your company could build a custom support base for a slider I had purchased from you when I first purchased my home many years ago. While the original 'Heart Seat' was in beautiful condition (see attached pic), the chain support base had completely rotted and had been discarded.
What made this slider 'irreplaceable' and very special to me was that my son - who passed 5 years ago - and I used to sit on it, talking and spending special time together in our garden.
Although I had tried, I was unable to find anyone locally who would rebuild the support base so I could put the slider back in the garden where it belongs. My call to DutchCrafters was a last ditch effort to see if there was any chance your company could help me.
It was such a blessing when Shannon picked up my call! From the moment we connected until the order was shipped, Shannon showed extraordinary care, commitment, sensitivity, and unrelenting follow-through to do EVERYTHING IN HER POWER to help make my request happen.
Not only did she and your woodshop team work together to go above and beyond 'standard business practice', they took great care to identify the specs, measurements, and hardware needed for them to rebuild - and for me to reassemble - the 'off-site' slider with ease!!
What was most reassuring was that, Shannon communicated and kept me 'in the loop' at all times during the process to ensure my confidence and that the accuracy of information needed to do so was successful!
While there was a glitch when I received and assembled the slider, as a result of Shannon's previous detailed emails with me, the issue was resolved immediately and my beautiful slider is back in my garden giving me great comfort!
It is poignantly clear to me, that Shannon is not only an outstanding representative and valuable asset to your company, she is a very special and caring person!
Thank you for taking the time to read my testimonial. I look forward to ordering from Shannon and being her very happy and loyal customer for years to come ;)
Peace and Blessings,