Thank you for being part of the DutchCrafters family. By choosing DutchCrafters, you’ve joined the slow furniture movement. We reject the fast furniture industry that simply boxes up low quality, pre-built products that end up in the landfill. Instead, we’ll take the time to custom build your dream furniture just for you!
With your order, you receive more than a product. You get the individual attention of a personal furniture specialist. You may have already taken advantage of this service as you shopped and placed your order, but even if you ordered online, we’ll assign a specialist to you for the next step.
You may know some of this from previous purchases, but here is an overview of what to expect now that you’ve placed your order.
What Happens Now?
1) Review Order
First, your specialist will review your order and then send it to the woodworking shop in Indiana, Ohio, or Pennsylvania. If you haven’t selected a stain or upholstery yet, we’ll contact you and send samples for you to view before making a final selection.
After the woodworker receives the order information, the real work begins. Because of the Amish woodworkers’ limited use of technology, unfortunately, we can’t provide step-by-step tracking updates. However, we’re happy to give you a general estimate of what goes on behind the scenes.
2) Build Time
Quick Ship Orders
If you purchased quick ship products, they’re likely pre-built and need a finish and hardware added before they are shipped. This usually takes up to 6 weeks.
For other orders, your furniture starts being built after the woodworker receives the order. Your furniture will be built to your specifications by talented craftsmen in American woodworking shops. It usually takes 8-16 weeks for building and finishing the furniture, depending on the product. Estimated build times are available on each product page, and estimated completion date for your order will be provided on your order tracking page.
3) Shipping and Delivery Process
You should receive an email from us when your order is ready for the delivery process, followed by a phone call as the driver schedules their cross-country delivery trip, but please allow 2-3 weeks for your furniture to be loaded and delivered on the truck’s next trip through your part of the country.
Share About Your Experience
When your furniture finally arrives, we think you’ll be thrilled with your new furniture, and we want to hear about it! We love to see pictures and video of the furniture in its new home. But we’ll also be there if you have any problems upon delivery. We’re happy to help resolve any issues.
Thank You for Shopping with DutchCrafters
Watch your email inbox for tips and advice about caring for your furniture, delivery information and more as you prepare to receive your furniture. As a member of the DutchCrafters family, you may even receive coupon codes and early access to sales and promotions. Thanks again for being part of the slow furniture movement. Together, we’ll change the furniture industry.