While many American furniture makers lose way to foreign imports, the Amish are thriving as skilled furniture craftsmen in places like Lancaster, Pennsylvania; Holmes County, Ohio; and Shipshewana, Indiana. The Amish have earned a well-deserved reputation for high quality and value, practicing their art in places where American furniture has been made for generations. It is this qualitative difference that is evident in our Amish furniture.
While the Amish in general have earned a reputation for high quality, quality can still vary from one Amish furniture maker to another. We've combed the back roads and countryside, carefully selecting woodworkers whose commitment to quality furniture matches our customers' expectations.
Amish furniture is well-known for its high quality, traditional designs and master craftsmanship. Many Amish today are also making very handsome furniture with more modern designs in order to meet a wider variety of consumer preferences.
Amish furniture is generally made in solid oak, cherry or maple. Popular furniture styles include Shaker, Colonial, French Country, Queen Anne, Mission and Windsor. The Amish specialize in dining room tables, hutches, chairs, office furniture, bedroom furniture, entertainment centers, and much more. Because various woodworkers have different specialties, we can offer a wide selection of specializations to you.We trust that you will enjoy owning your Amish handcrafted furniture as much as the Amish enjoy making it and as much as we enjoy bringing it to you. Heirloom quality Amish furniture is a treasure that you can pass along to the next generation. Learn more about the features of our Amish furniture...
In general, the Amish are an inward focused people that reflect many generations of isolation from the rest of the world. For that reason, they tend to focus on building furniture rather than selling it. With any high quality product, this is where the focus should be!
The Amish believe that all of life is sacred, including work. They believe that honesty is something that is lived, and that everything they do is a reflection of their faith and belief in God. The Amish believe that work brings honor to God, if it is done faithfully and honestly. Therefore, work is more about a life of faith than making a profit.
Because of these fundamental beliefs, the Amish do not take shortcuts. The quality of their furniture is authentic, even in the parts that are not easily seen. Substandard work is not a part of the equation. Because of this, our Amish furniture is both handsome and durable throughout.
For you, this means that the Amish furniture that you purchase is a labor of love - a product built not only with wood and glue, but of honesty and hard work.
We are proud that our Amish furniture is handcrafted in America - most of it in Lancaster County, Pennsylvania and Holmes County, Ohio.
There is something unique about American made furniture, particularly furniture that is handcrafted by the Amish. Our Amish woodworkers make fine furniture using small tools powered by generators and hand tools as they have for decades, according to time-honored traditions.
When you purchase our fine Amish furniture, you're buying an heirloom product that will last for generations. Additionally, you're supporting a cottage industry that is truly American - an investment you can take pride in.
Our customers take great pride in buying these American Made Heirlooms, knowing that their furniture was made as a labor of love, not in some factory assembly line overseas. And we take pride in selling each handsomely crafted piece.
At a time when mass production and the use of synthetics and veneers has become the standard, we offer you solid wood furniture, inside and out. Our Amish craftsmen pay personal attention to detail, quality, and craftsmanship instead of volume. And because each piece is handcrafted, you can be assured that the furniture you purchase is made of the highest quality wood. When you purchase from us, you are selecting furniture that is made with both American wood and American labor.
Our Amish craftsmen pay special attention to grain patterns, consistency in color, and the overall quality of wood that they work.Locally Harvested Hardwoods
The Amish select their hardwoods from locally grown forests as much as possible. Most of the hardwoods that are used in the construction of our Amish made furniture are grown in Ohio, Pennsylvania, New York, and the forests of Southeast Canada. The vast majority of the wood comes from certified managed forests, which means that the hardwoods are replanted after they are harvested. We make every effort to ensure that the most ecologically friendly techniques are used in the construction of our furniture, and the Amish were conservationists long before it became popular in mainstream society. Energy is saved by harvesting locally instead of shipping the wood from overseas. Scraps, shavings, and other wood waste is gathered and used in farming or heating. As much as possible, we try to ship our furniture with local shippers that use blanket wrapping techniques, which cuts down on boxes and other packing materials. These small things add up to create beautiful furniture that leaves a very small ecological footprint.
Except for our pine furniture, all of the Amish furniture we offer is made of carefully selected hardwoods. While oak and cherry are the standards and by far the most popular, many of our pieces are available in other wood types as well. Here's an overview...
Oak wood is a naturally light wood with a prominent grain, which makes groves in the wood that you can feel when you slide your finger across them. This grain is evident even with dark stains or paints and usually appears darker than the rest of the wood. Knots may occasionally appear in the wood, which add to its character. Oak is well known for its strength and resilience. Oak has a strong heavy hook and the look isn't deceiving. When oak is finished natural it will have a pale blonde reddish cast, which overtime will oxidize to a golden honey color. A great choice for staining. Both red oak and white oak are used in furniture making, but the majority of our furniture is made with red oak.
Quarter Sawn Oak refers to oak that is cut with a special technique. Quarter sawn oak is cut at an angle, creating a distinct tight speckled grain that is especially popular with mission furniture. Beautiful irregular markings or flakes are a result of logs cut in a special way. Quarter sawn oak is known for its amazing strength and firm texture. Quarter sawn oak is quickly becoming a top choice for many of our customers! Quarter sawn oak stains very well.
Cherry wood has less grain and is quite smooth. A favorite for good reasons! Cherry has many interesting characteristics. Aging to a rich reddish brown patina over time and often peppered with exotic black specs and swirling grain. It has a natural light gold/red tone but can be stained to create many appearances. Cherry has very small knots that are dark in appearance and sometimes create a dip in the wood. Cherry naturally darkens with age and sometimes features contrasts in color. This is part of the charm of cherry, and should be expected. Natural cherry is a beautiful look, as is the more traditional darker stained cherry.
Hard Maple is naturally a light wood with very little grain that is quite smooth. Maple mellows to beautiful golden tone overtime. Occasionally flecked with naturally occurring black mineral deposits. Maple is an excellent choice for strong durable furniture. Maple can also be stained to create many appearances. Certain colors on hard maple tend to stain unevenly or have a blotchy appearance - please consult with a sales associate to avoid these issues.
Brown Maple comes from the same logs as regular maple but is the darker heartwood. Brown maple can be a smart choice for darker staining or painting. Certain colors on brown maple tend to stain unevenly or have a blotchy appearance - please consult with a sales associate to avoid these issues.
Walnut is a dark wood with a medium amount of grain that makes slight groves in the wood. Even with different stains, the appearance of walnut does not change much. Knots may occasionally appear in the wood. Walnut will bring extra elegance to any room. If your tastes run more toward the formal, then the rich dark browns of walnut may be the way to go.
Hickory is a very hard and durable wood by mixing the color tones the finished product is a characteristic piece of natural art. The appearance of natural hickory does vary from a very light appearance to a medium light appearance. Hickory is a very heavy wood.
Birch grain sometimes has a curl which creates an iridescent effect. Light to medium blond sapwood usually but not always contrasts against darker toned heartwood. Curl can also cause uneven staining. Birch will age to a golden color over time.
Pine is not a hardwood, but remains a popular option for many of our customers who are looking for a rustic, inexpensive option that has been somewhat traditional with many Amish woodworkers. Pine is knotty with a light grain. It is easily stained and is especially popular when painted. Pine furniture is often used in kitchens, restrooms, or entryways. We have many unique pine pieces that are very charming and well-constructed. Customers who purchase pine should expect more imperfections, as pine offers more of a rustic look in contrast to fine hardwood furniture.
The beauty and durability provided by solid hardwood is undeniable. It provides several unique benefits:
Solid hardwood furniture can also be repaired if damaged because there is no veneer or artificial surface that can be scraped or rubbed through.
Hardwoods are a natural fiber. Therefore, even furniture that has a good protective finish may swell or shrink slightly from one season to another. With proper care, your solid wood furniture will bring you satisfaction for years to come.
The small size of most Amish woodshops means that many of the pieces can be customized, within certain parameters. (Extensive customization is often outside the ability of a small woodshop.) If you've fallen in love with a particular piece that you've found on our website, but it simply won't fit in the corner of the living room as you had imagined, give us a call. There's a chance we can alter it to fit.
We typically can customize the size of many of our furniture pieces. We also can offer customization options on many pieces that include unique hardware requests, extra shelves, special finishes, or other types of special needs. Call one of our sales associates at 866-272-6773 to discuss your customization interests.Amish Woodshops
The Amish make furniture using handheld tools and small power tools run by generators, usually working out of small woodshops beside their rural homes. They are a unique cultural group that avoids many modern conveniences, including computers, cell phones, cars and electricity.
Amish furniture is painstakingly made by hand, one piece at a time. Each piece is individually crafted and inspected to become an heirloom quality piece of furniture that will awe your guests and be passed down to the next generation.
Because of their unique cultural identity and their emphasis on separation from the outside world, the Amish tend to be inward focused. Most Amish craftsmen would rather concentrate on what they do best - building their furniture, rather than on selling it.
For this reason, our small company is an important partner to the Amish woodshops that we work with. We help to open up new markets to this geographically concentrated people, and help to present their furniture to people who want it - people like you!
In November 2002, Jim Miller and Miao Xue, former classmates at the University of South Florida graduate program in organizational management, began sharing their aspirations about starting a business together. The conversations culminated over lunch at the Hillview Grill in Sarasota, Florida in early 2003, where they agreed to proceed with an e-commerce firm, merging the initials of their names to create JMX.
Miller, who had been a Mennonite pastor and had experience in academic administration at Goshen College (a small Mennonite college in Goshen, Indiana), had strong familiarity with the Amish and their crafts. He had grown up in southern Michigan, within an Amish and Mennonite community, and had worked alongside many Amish in his uncles' Amish restaurants.
Xue had strong experience and training in e-commerce. He had previously worked as the IT Director in an e-commerce firm. The experiences of both men blended naturally to complement one another, and JMX benefited as a result.
Because of Miller's background, he found success with many Amish products – many of which had not been seriously marketed with an e-commerce model before. Because he was familiar with the peculiarities of Amish culture and working with the Amish, Miller brought a unique skill to the irregular process of bringing Amish made products to customers outside the Amish communities.
With the success of Amish crafts, Amish-made furniture and Amish quilts were added to JMX's product line with the opening of DutchCrafters.com and QuiltsByLinse.com. Miller and his wife, Linse, traveled the country roads throughout Lancaster County, Pennsylvania, searching for Amish made products, observing firsthand the quality with which they were made, and meeting the craftspeople who made them. They were met with some skepticism, but gradually built a strong network of craftsmen who were committed to partnering with JMX.
The small company grew quickly as the DutchCrafters Amish Furniture brand led the way. The Miller's developed a good reputation amongst the Amish in Pennsylvania and expanded their network to Ohio as well. Customers from all over America began to recommend DutchCrafters to their friends and families, and many came back for repeat purchases.
Today, the Millers seek to maintain the small business culture that has been so instrumental in caring for customers' needs and relating to the Amish woodworkers who have proved the foundation of the company's success. The office is located in a small warehouse in Sarasota, Florida, where employees share the Miller's passion for high quality, Amish made furniture.
The Millers continue to travel frequently to Pennsylvania and Ohio, meeting with the craftsman who build our furniture and their families, running their hands over the bare wood in dusty woodshops, pulling on drawers and turning over chairs - all in the quest for perfect furniture.
At DutchCrafters, we believe that the quality of our product doesn't really matter unless it is matched by the quality of our service. Throughout our organization, we are dedicated to providing our customers with outstanding service - before, during, and after the sale.User Friendly, Informative & Safe Online Shopping
Our commitment to caring for our customers begins with our websites. We try to put as much information into our sites as we can, with the focus on accuracy and user-friendliness. Unlike many Amish furniture websites, we offer safe online shopping that allows you to browse at your own pace and purchase at your own convenience. We have a high respect for security and privacy. We use the latest technologies to safeguard your information, do not store your credit card numbers, and never sell your private information to third parties.Our Phones - Live People
About 50% of our customers choose to call our toll-free number - 866-272-6773 - rather than placing their order online. We welcome your calls - whether to place your order, ask a question, or just to determine that we are real people! When you call, we don't put you through to automated phone systems or voicemail. Instead, you'll get a live, friendly, professional sales associate who can help you with your specific needs. In the event that we're busy with other customers, we will invite you to leave a voicemail and will get back to you as soon as we're able. We're here to help you with your questions and with placing your order.Helpful Sales Associates
Our sales associates understand all that goes into the decision to purchase furniture. They know that spending thousands of dollars on furniture site unseen can be a new and daunting experience for many shoppers. They understand that furniture is a highly personal decision, and that our customers have many different preferences and tastes. And they understand that the process can take days, weeks, months or even years! Our sales associates are highly knowledgeable about our many products and can answer many of your questions. If they don't know the answer, they are committed to finding it. They do their very best to be helpful, and will follow-up as needed without being intrusive or pressuring you to make a decision.Help with Finish Selection
For virtually all furniture sales, we send finish samples to help you in choosing or confirming your stain or paint selection. The samples will help you to compare and contrast with existing furniture or décor. They will also help you to see the actual finish in your hand, on actual wood, which may be a little different than what you see on the computer screen.Customer Service & Order Status
Our service goes beyond order placement. We understand that waiting for your furniture can stretch even the most patient customers. We continually check on the status of each order to ensure that nothing falls through the cracks. We'll be happy to discuss the process with you in the event that you want to call and check on it. After your order is placed, you can track the status online with your order ID. Or, if you prefer to call, we'll be happy to track it for you. Our attention to detail in communication is high. We do our best to help with any special needs.Delivery with Care
Once your furniture is finished, our commitment to service continues with our selection of a trusted shipping company to bring your order to you. We choose companies that specialize in shipping furniture and that have demonstrated care in delivery.
Finally, we realize that the day your Amish furniture arrives is a big day for you. Your furniture is delivered by polite professionals. They'll deliver your furniture in mint condition and offer inside delivery as an upgradeable option. They are so good that many of our satisfied customer comments are about the shippers!
While the Amish have rightly earned a reputation for their master craftsmanship, the reality is that not all Amish furniture is made equally. In furniture-making, the small things make the difference. At DutchCrafters, we continue to roam the back roads of Amish country as the Millers did in the first years of our company's history. We carefully inspect our woodshops and the furniture they produce - not paternalistically, but as partners in the quest for excellence. We turn over chairs, slide drawers back and forth, rub our hands over wood, inspect the finishing, and talk frankly with the craftsmen who provide their labor of love.
The result is that we are highly selective in the Amish woodworkers we partner with. If our DutchCrafters name is behind it, we want nothing but the best.
For you, our valued customer, this means that you can expect the highest quality of workmanship in all the products that you see on these pages.
As our good reputation has spread amongst the woodworking community in Amish country, so our network of quality partners has expanded. We're proud to offer a wide variety of the best Amish furniture we can find. With the largest number of Amish products to choose from anywhere on the Internet, we are both the biggest AND the best!
Since 2003 we've steadily grown to become the largest Internet retailer of Amish furniture in the world. Our experience in working with the Amish, evaluating workmanship, and working with thousands of customers has led to superior products and services that we continue to perfect year after year.
We work hard to build upon this success, continuing the pursuit of excellence in all that we do.
Our prices are competitive with other reputable internet retailers. We do not engage in price slashing or auctions, as ultimately we believe that our superior products and services are worth every penny of what we charge. We work with our woodworkers to encourage pricing policies that protect their long-term interests, as well as the long term interests of retailers and you, our valued customers.
We believe that our customer testimonials and the service that our current customers receive speaks for itself. However, many of our customers appreciate that we are a member of the Better Business Bureau and The Greater Sarasota Chamber of Commerce. Associations such as these bring credibility and accountability to any business.
Our Amish furniture is an ecological choice for a variety of reasons.
Nearly all of the wood used in the manufacture of our Amish furniture comes from certified managed forests in the Northeast United States or Southeast Canada. The trees in these forests are replaced once they are cut, so that the cultivation of wood is a sustainable long term practice.
The Amish waste very little. Every piece of wood can be used in some way or another. Cuts are saved to use in smaller pieces. If wood cannot be used in the manufacture of furniture, it is generally used as fuel for heating Amish homes or workshops during winter. Even sawdust is often gathered and used for heating, fertilizer, or other farming uses.
Energy is saved by harvesting locally instead of shipping the wood from overseas. And as much as possible, we try to ship our Amish furniture with local shippers that use blanket wrapping techniques, which cuts down on boxes and other packing materials. These small things add up to create beautiful furniture that leaves a very small ecological footprint.
The best way to eliminate waste is to reduce consumables. When you purchase heirloom quality furniture, you are making a decision to purchase something that will last for generations. In this age of discardable commodities of all sorts, buying long-lasting furniture is a way to reduce the amount of energy and resources that goes into the manufacturing and packaging of cheap furniture destined for landfills within ten years.
We believe that the furniture we sell is the best around, but our customers are more convincing than we ever could be! Here is what they have to say...
In addition to the thousands and thousands of satisfied homeowners we have served, many businesses and other organizations have called us to help them with a large variety of projects. From restaurants to filmmakers, universities to the armed forces, retirement communities to boutique hotels - we're proud to serve the needs of our business customers. Here are a few of their profiles...
JMX USA is the corporate entity that owns the brands and websites that we promote. JMX is a privately held Florida corporation, located in Sarasota, Florida.
So if our woodshops are in Amish country, why is our office in Sarasota, Florida?
First, Sarasota has been home to a significant Amish and Mennonite community since the 1930's. Many of the woodworkers that build our furniture visit Sarasota (as many people do) during the winter. It serves as a convenient meeting place where we can maintain relationships with our woodworkers from Ohio, Pennsylvania, and elsewhere.
Second, our geographic separation from Amish Country has forced us to perfect our business model in ways that most likely would not have occurred if we had been tempted with a showroom in Lancaster, Pennsylvania, like many of our competitors. The ironic effect is that we are better at staying in touch with woodworkers, shippers, and customers, that we put more emphasis on perfecting our websites, and that we focus more on our telephone support. This is helpful to most of our customers who are NOT in Amish Country! We also have "eyes on the ground" in Lancaster and Ohio, to help when we need them. Of course, we frequently travel to inspect our furniture and stay in touch with our craftsmen, but most of what we do can be done from anywhere.
Finally, Sarasota is home. Our families are a part of the Sarasota community, and we believe in the importance of that stability.
And the fishing isn't bad either, even in February!
With over 5000 products to choose from, it may be a little difficult to find that special piece you're looking for. Here are a few ideas to help you narrow it down...Search Tool
First, simply look for it by typing in what you're looking for and then click search here . It may be helpful to be specific in your search.Browse Categories
Many of our products can be found through more than one of our category trees. For example, you might find our French Country Dining Chairs by browsing through our Dining Room category, or by looking in the product type Dining Chairs, or by looking in the French Country Style category, and finally by looking within a particular collection you might have your eye on, such as our Byershaus Collection.Call Us
Many of our customers simply find what they're looking for by contacting one of our sales associates at our toll free number, 866-272-6773. If we're not available, leave a message and we'll call you back as soon as we can. Our sales associates can answer most of your questions and will find the answer if they don't know it. They are courteous and helpful in walking many customers through the decision-making process.Email
Finally, if you prefer, simply type your question here and we'll get back to you by email or phone. Email us with any questions you have, and we'll get back to you as soon as we can to help.
Once you've found the products that you are looking for, you'll need to select from the variety of options that are available on many of our products. Options are dependant on the product that you're looking at. Simply use the drop down menus to view the options available, select one, then click on "Update Price."Selecting a Wood Type
Most of our furniture comes in a variety of wood types. Selection of a wood type is a fundamental option that will change the price of your furniture. For more information on wood types or help in making a selection, click here or call us at 866-272-6773. Don't see the wood type you are looking for? Call us, and we'll see if it can be done.Choosing a Finish
Another fundamental option that you'll have, if you are purchasing furniture, is the type and color of finish (stain or paint) that you want. We have a wide selection of finishes to choose from. The decision regarding finish does NOT have to be made at the time of purchase, so we can get the order moving and select a finish later in the process.
For virtually all furniture sales, we send finish samples to help you in choosing or confirming your stain or paint selection. The samples will help you to compare and contrast with existing furniture or décor. They will also help you to see the actual stain in your hand, which may be a little different than what you see on the computer screen.
If you have questions about placing your order, a particular product, or anything else, don't hesitate to call one of our sales associates at our toll free number, 866-272-6773. If we're not available, leave a message and we'll call you back as soon as we can. Our sales associates can answer most of your questions and will find the answer if they don't know it. They are courteous and helpful in walking many customers through the decision-making process.
Finally, if you prefer, simply type your question here and we'll get back to you by email or phone.
You can shop and purchase on our site with confidence, knowing that we've taken the security measures to keep your information safe. When you make a payment in our online check out process, you are taken to a secure server at Authorize.Net where you enter your credit card information.
When you click to submit the payment, the payment information is encrypted using 128-bit SSL technology and securely sent to an Authorize.Net transaction server. The server sends the data through the authorization network to the appropriate card issuer's bank using a secure propriety connection. When the authorization process is completed - after about five seconds - you'll receive an approval or decline response, and the Authorize.Net server stores the transaction.
As a merchant, we do not store your credit card number when you make a payment online. In fact, we don't even see it. That information remains protected private data between you and the secure server. All the credit card numbers saved on the Authorize.Net server are masked, leaving only the first and last digits displayed to us.
While we work hard to make Internet purchases safe and secure, we welcome your orders by phone. If you would like to make your purchase by telephone, for any reason, please do not hesitate to call us toll free at 866-272-6773. We'll have someone on the other end of the phone to help you with your questions, take your shipping information and accept payment.
You can make online purchases by using one of the following credit cards: American Express, Discover, Mastercard or VISA. Please note that the payee that will appear on your credit card statement is JMX USA.
We also accept virtually any other form of payment in U.S. funds, including international wire transfers. Please call us toll free at 866-272-6773 to inquire.
For furniture orders above $1,000, we gladly offer a free payment plan. Pay 50%
down and the other 50% is not due until the furniture is shipped, with no interest
fees or finance charges. Other free payment plans are available for furniture orders
over $4,000. Please call us toll free at 866-272-6773 to find out more. Account
balance must be received in full by time of delivery.
At DutchCrafters.com , we welcome our international customers. We do our best to accommodate special requests and complex shipping instructions. We are able to accommodate email in English, Spanish, French and Mandarin Chinese. All international transactions (except for Canada) must be paid via wire transfer or cashier's check in U.S. funds.
Customers ordering online often wonder about the shipment of their purchase. Time of delivery and method of shipment depends on the products that you ordered. Below is some additional information on our shipping practices.
Most of our smaller products ship within 3 to 5 business days of order and usually take around the same number of days for shipping in the continental United States. Please expect your order within 6 to 10 business days.
Because most of the furniture at DutchCrafters.com is handcrafted, it is generally not available to ship immediately. Many of our furniture items take between 8-14 weeks before they are ready to ship. They can take one to two weeks to be delivered once they are finished. We understand that you are eager to receive your product. Please exercise patience, and we will ship as soon as the product is ready!
At DutchCrafters.com , our first priority is getting the furniture to you in a safe and secure manner that will prevent damage. Because of the size of the furniture or distance it needs to be shipped, the cost of shipping can be expensive, but we also do our best to keep the shipping cost down without compromising safety and speed. In fact, we sometimes subsidize the cost of shipping depending upon the size of the order. Our other priority is an expedient shipment. We try to balance these priorities as best we can, realizing that each situation is slightly unique.
It is important to note that the best shipping method for one piece of furniture may not be the best method for another piece. While a few of the furniture items at DutchCrafters.com can be shipped via UPS, most of the pieces are too large and require other solutions. Among the other possibilities are a number of options from bulk freight to highly specialized furniture movers. We try to select the option that makes the most sense for that product in terms of protection of the product, cost and expediency.
We believe that you will be more than satisfied with the quality of our furniture. We also believe that effective shipping is critical for the delivery of this furniture. As soon as your furniture is ordered, our shipping coordinator starts tracking the completion of your purchase and planning its delivery. For orders that take longer than a month to finish, our shipping coordinator will contact you close to when it is ready to ship and keep you up to date on its process as needed.
Most of our furniture is delivered via truck line. If a truck line is delivering your purchase, the shipper will be in touch with you personally to establish a time of delivery. Since most deliveries are made by a single driver, y ou will need to make accommodations to assist the driver with unloading. It is also important to note that furniture movers are insured to deliver the product to your home, but not inside your house. It will be your responsibility to move it from the rear of the truck. Please note that our shippers use large trucks. On the occasion that the truck is too large to enter your street or neighborhood, you may need to meet the driver to take possession of your furniture.
We will do whatever we can to earn your satisfaction when it comes to shipping and receiving your order. We do ask that you keep in mind the issues outlined here, and that moving large furniture around the country is not a simple process. Your satisfaction is our goal. If you have questions regarding shipping, do not hesitate to contact us at 866-272-6773.
Orders of non-furniture items can be cancelled up until the shipping of the order. Once the non-furniture order has shipped, the return policy applies. Decorative wooden and fiberglass lighthouses and mailboxes are excluded from this policy because they are specialty made items. Cancellation of these orders must be made within 48 hours or before they ship, whichever comes first.
Orders of furniture items can be cancelled within 48 hours of when they are placed. Since all of our furniture is made to order and our woodworkers sometimes get to work on them right away, we are not able to cancel the order with them after this time period. Forty-eight hours after an order has been placed, all furniture sales are considered final, and our furniture return policy for damaged or defective pieces apply after this time.
Please inform us of any modifications you may want to make to your order as soon as you are able. These changes may not be possible after 48 hours. Those who have placed your order but are still deciding on your stain may take longer to make your choice. The woodworker has been informed to wait on your stain choice to complete the piece. We request that you make your decision in a timely manner to ensure that your furniture is completed on schedule.
Our return policy covers three categories of returns:
Please be sure to thoroughly check your purchase when you receive it. Look for signs of damage to be sure that it has arrived safely. If you receive a product and see that it has been damaged during shipping, please refuse the shipment, and tell the shipper to return it to its sender. If this is the case, notify us immediately at DutchCrafters.com, and we will replace your order at no additional cost to you.
If you see that you have received a product that is different than what you have ordered, we will replace it at no additional cost to you. If possible, tell the shipper to simply return it to the sender. If you discover the manufacturer's defect after the shipper has left, please notify us and we will make arrangements to have the product picked up and replaced at no additional cost to you. You must inform us of any defects within five days of receiving your purchase (Photographs may be required as proof of defect.).
In all other cases except for those mentioned above, please contact us at DutchCrafters.com to obtain an authorization for return. Unless the product is defective, we charge a 15% restocking fee plus all shipping costs on returns of non-furniture items. All furniture purchases are final.
Here at DutchCrafters.com, we understand that people are concerned about their personal information that is collected and how it is used when they are shopping online. We believe that our customers' personal information is their private property and are committed to protecting it.
When you purchase from us, we only collect the personal information that we need to serve you. Besides sharing your address and phone number with our woodworkers and shippers for shipping purposes, we promise not to sell or share any of your personal information with any other company or organization.
Our Satisfied Customers
We may post messages that customers send us expressing their satisfaction with our products. With these messages, we normally include the customer's name, state, and the date of the message. No other personal information is shared.
Many web surfers are concerned about the use of 'cookies' on the Internet. We don't identify personal information with our cookies, such as who our visitors are. Our cookies cannot be read by other sites. Neither do we read other sites' cookies. Therefore, we don't know who you are or what you do on other sites.
You can shop and purchase on our site with confidence, knowing that we've taken the security measures to keep your information safe. When you make a payment in our online check out process, you are taken to a secure server at Authorize.Net where you enter your credit card information. When you click to submit the payment, the payment information is encrypted using 128-bit SSL technology and securely sent to an Authorize.Net transaction server. The server sends the data through the authorization network to the appropriate card issuer's bank using a secure propriety connection. When the authorization process is complete after about five seconds you'll receive an approval or decline response, and the Authorize.Net server stores the transaction. As a merchant, we do not store your credit card number when you make a payment online. In fact, we don't even see it. That information remains protected private data between you and the secure server. All the credit card numbers saved on the Authorize.Net server are masked, leaving only the first and last digits displayed to us.
With just a little care, genuine hardwood furniture will last a lifetime-several lifetimes, in fact. Taking good care of your solid wood furniture ensures that it will remain beautiful and useful for years to come.Heat, Humidity and Hardwoods
Half the weight of freshly sawn wood is water. Amish furniture is crafted from wood that is carefully dried, retaining just enough moisture for the furniture to properly acclimate to the relative humidity in your home. The wood in furniture continues to exchange moisture with the air, shrinking and expanding in response to changes in heat and humidity. Here are some ways to ensure your solid hardwood furniture's longevity:
Keep Your Furniture Clean
It's surprisingly simple to protect and enhance hardwood's natural beauty. All that's needed is some tender loving care. Here are a few tips from the experts:
Furniture is made to be used and enjoyed. Accidents happen, especially when there are small children at home. Take these steps to keep damage from everyday life to a minimum:
Our physical and mailing address is 1877 Porter Lake Drive, Sarasota, FL, 34240. Click here to map.Here's more contact info: