Curious what it's like to receive your DutchCrafters American Made Furniture? Let our customers tell you themselves! Below are the very latest DutchCrafters customer reviews.
PS: Look at how many people remember their sales or service team member by name! We're proud of the relationships we develop with our customer family. Why don't you join us?
Just wanted to let you know we received the chairs today — and they are beautiful.
I’m very happy with the quality and service from DutchCrafters.
Thank you so much for making this a pleasant experience.
Love, love. Loving it. Looks like it was made just to fit that corner. Cleared off our messy dining table from papers etc. And haven't forgotten to send a pic. I have a sticky to do so. Lol. Delivery and pick up went well
Thanks for asking, and all your help. I feel like we're pen pals of some sort lol.
Good Morning Alyssa,
I love love love my table and my chairs. The chairs will be finished it's upholstery in 3 weeks. I'll definitely send you the final product. Please tell the wood shop thank you for me for making such a beautiful and priceless piece. I get compliments every time someone comes into my house.
***please note: this Manhattan Trestle table was customized to have the skirting line up with the edge of the table. It was made in Walnut wood with OCS-230 Onyx stain***
We received the bar stools this morning. We are very happy with them. Thank you for all you time in getting the stain correct.
Sorry it has taken me a while to get back to you. The coffee table is finished and it looks fantastic! Thank you for going above and beyond the call of duty! Very much appreciated.
The new bed just arrived, and I'm happy to say it's gorgeous! So far from what I can tell, it's perfect and correct. I'm attaching a picture of the bed, assembled with mattress and everything! It looks stunning. Very quality and worth the wait. Also, I appreciate the builder accommodating a change in the headboard height. As you can see in the photo, the ceiling comes down so low we can't put anything higher there.
Thank you so much!
Wanted to thank you for the note, the furniture cleaner samples and the lovely soap which all arrived yesterday in the regular mail. We also received the stain and the varnish as well later in the day via UPS! Thanks so much for all of your attention, understanding, and wonderfully prompt customer service.
Again, thanks a million for everything!
Ann & Larry
I received my order for this bed yesterday. So So beautiful. Much more beautiful than I imagined. The service that received from DutchCrafters, the price, to the driver that delivered my headboard, all so wonderful. I'm happier than I can say! Looks good in my bed room.
One Happy Customer!
We are enjoying the pantry cabinet and the two chairs that came last week. And we really like the delivery crew that delivered them. Please use Heather on any future orders to our Tacoma residence :-)
Hello Natalie. We just wanted to tell you that the 2 CD cabinets and the Pie Safe are just prefect. We are really happy with them. We were surprised to receive them so soon.
It turned out that we didn’t need the extra shelf because the pie safe is deep enough to hold regular notebooks. That was a surprise. And because notebooks are tall, the shelf was unneeded. This is really actually a good thing, aside from wasting an otherwise good shelf.
The other reason we didn’t need the extra shelf is that the top shelf of the pie safe is reduced in height by the overhang of the front of the cabinet. You can’t really use the entire height like in a regular bookcase. Just FYI in case someone else wonders about getting extra shelves. If a person had all DVD cases and small paperback books, then they could use extra shelves.
That’s probably more information than you wanted. Thanks so much. It was a pleasure dealing with you.
Sincerely, Jean B.
Good morning Natalie,
Just thought I'd touch base to let you know my table arrives yesterday...and I couldn't be happier! Everything about it is perfection. Even the underside of the table has been finished, which I didn't expect! Thanks for all your assistance and patience with my order! I look forward to enjoying it for years to come!
Received the cabinet. Handled well, no damage. Very pleased with the cabinet, color, and finish. Looking forward to many years of enjoyment. Exactly what we were expecting.
We have our table, it is set up and working well. We have had it filled with loving family for three events and all is well.
Thanks so much for your help over the past months.
Please pass on our thanks to Jennifer.
The wagon came today!!!! It is gorgeous! I love it!!
I just wanted you to know how pleased my wife was with the lazy susan, what a quality product. Thanks again for all your help.
Received the doors, they look amazing!!! Thanks so much for all your help in getting them fixed. Merry Christmas and Happy New Year!!God Bless you!!!
Regan - Just wanted to pass along how pleased I am with the TV stand. From the quality of the joinery, down to the wood stock selection - I absolutely love it. I have a number of modern Stickley pieces in my home, and this stand measures up just as well. Also love the low sheen varnish with the cherry.
I’ll be a returning customer in the future!
Kaity, I received my trash bin and I just LOVE it. The quality of the craftsmanship is just superb!!! I love my trash bin - it makes my kitchen look so nice. Thank you..........Cheryl
Thank you and the same to you and your family. It's been a pleasure dealing with you and DutchCrafters. You have a long term customer and we've already recommended you to friends & family! Thank you for your service.
Our hutch arrived today. What a pleasant surprise! It's absolutely beautiful, we are thrilled ...
Great delivery crew (led by Jake), too.
Thank you to the entire Dutchcrafters team for filling our Christmas wish!
Tom & Leslie
The table and chairs were delivered yesterday morning. The PackShip guys were super nice and the table and chairs are beautiful.
Kari - Jo,
The delivery was made around 8:30 pm. Peter Hershberger went through a lake- effect snow storm and advised me along the way where he was and when he would arrive. He was so courteous and assembled the bed with ease. I told him that it was well worth the wait. The bed is so beautiful and well made. I am very pleased with this purchase and want to commend Peter for his professionalism during the extreme weather he encountered.
Thank you to all,
Jennifer, we couldn't be happier with our experience in doing business with DutchCrafters. Thank you all so much for rushing our table. We are so excited! Special thanks also to Ashley. She was so helpful in placing our order.
I truly appreciate your constant communication with me. I've never dealt with more helpful, or courteous customer support.
The Lazy Susan arrived yesterday. Thanks for wrapping it so securely. I had 2 (from different companies) I had to return because of broken arms. I was hesitant to open this package. But when I saw how your company packaged it, I had no reservations that it would be OK. Thanks. Sue
The table and chairs arrived yesterday. They are so beautiful, exactly what I hoped for. Thank you and the talented artists who made them.
I received my chair and it is much more than I expected.
It fits me perfectly. And the craftsmanship is magnificent.
Thank You Marc
Hello again Alyssa,
Well the chair arrived safe and sound and looks beautiful. Your drivers just departed. Attached are two photos in its new home here in Santa Monica, California.
Is it remotely possible to find out who actually made the chair?
Suffice to say, its a good color combination and may last many decades at my home.
Thank you again for all your help. It was much appreciated. Ernest
Our furniture arrived and we are thrilled. It is everything we hoped for and more! The guys did a great job of delivering it safely and assembling everything. Many, many thanks for making it possible for us to receive delivery in time for Christmas! We really love it. It's beautiful and looks lovely in our home.
Best wishes to you for a blessed Christmas holiday with your family and friends.
Warm regards, Barbara
We received our desk and hutch. It is gorgeous and just the quality we expect from Amish craftsmen.
Once again the item ordered (Amish oak dry sink) far exceeds my expectations. The grain and warm colour is beautiful. The item was securely packed and it is in perfect condition. Thank you so much for the quick service. Everyone at Dutchcrafters has been very efficient, kind, and helpful, as always. I recommend your company to everyone I know looking for furniture. It is quality furniture and worth every penny and most important it is MADE in theUSA.
Table arrived in perfect shape!It's gorgeous! Thank you!
I am finally doing “The Happy Dance!” They arrived & my shelves & collectables are in the new cabinet! Thank you for putting up with me and getting this to happen. I appreciate your patience as well as sense of humor. Have a lovely Thanksgiving.
The delivery people did a good job staying in touch with me (once they scheduled the delivery time) and the furniture arrived without problems. I love my new dining set, bookshelf and coffee table!
Our Cranberry sofa, chair, and ottoman were delivered this morning by Leon. Leon was courteous, friendly, and professional, and arrived at our home when he said he would.
I am delighted with the furniture; the oak finish goes very well with our oak flooring, and these pieces are some of the very few that my wife and I can use comfortably, as we are both short in stature people; when we sit back against the cushions, our feet can touch the floor.
I would certainly recommend Dutchcrafters to anyone looking to purchase quality furniture.
Yes, got it Saturday and installed it.
We really love the chairs and appreciate the great service.
Hi there! You helped me last March with this beautiful hope Chest. We were working on the wording for the plaque together. Thank you so much! My daughter was absolutely thrilled with the hope Chest. The below picture doesn't do it justice, but as promised I wanted to forward along a photo as promised. Thank you again for all your help!!
I wanted to let you know that our DutchCrafters order (jewelry armoire) was delivered on time this afternoon. I also wanted to say that the driver (Emery) was not only pleasant, but also extremely helpful in assisting me to get the armoire off the truck and into our house. I probably could have managed to unload the armoire by myself, with the help of my appliance dolly, but at 73, I really appreciated not having to do that by myself. The armoire is very beautiful and as far as I can determine does not have a dent or scratch on it! I would like to thank everyone involved with the armoire. There is no comparison between a piece of custom furniture and one from a big box furniture store. Like the old saying goes, "you get what you pay for." In fact, we often pay as much or more for particle board than solid oak.
Thanks again for your quality delivery service.
Hi Jennifer - sorry for the late reply. The man you sent out was wonderful - friendly and easy to work with. He explained that the furniture wouldn't pull out/back in smoothly without me putting furniture pads on the bottom of the legs, and adjusted the doors in the front of the cabinet so they were level. Super customer service and he arrived within the first 15 minutes of the 2 hour window I was quoted. Thanks for checking up!
Thanks Jennifer! LOVE the cabinet. The workmen did an excellent job. It's just beautiful.
I just wanted to send a quick note that my furniture arrived this past Tuesday evening and it is beautiful!
Eric and Josh (I think his name was Josh) were wonderful and I am so happy! Thank you so much!
Hi. Kari Jo.
The desk arrived and Mom was there to receive it. She said it is beautiful. I am always so pleased to purchase furniture from the Amish.
Should I send the pictures and review to you for your website? I think it is important to push the American made brands and buying from Amish families is something anyone that can do should over any large named furniture stores that over charge and provide veneers vs wood hand made furniture. Buy a good product once and it becomes a permanent part of home. Most other large brand furniture is good for a few years and then cracks and dulls and needs to replaced. But not my Amish furniture that I will have to leave it to my niece in will.
Thanks you again for such a great job on following up and thru.
Just received our Kitchen Island this morning and it's wonderful!!!! It is also Antique RED which was the color we had chosen. We are very pleased with our experience with you both and your company, the island is sturdy, well-built and of very high quality, plus it's gorgeous! Thank you both for all your help!!
Mike and Tina
Our dresser finally arrived today and it was worth the wait. It is beautiful.
Hello Natalie and other friendly staff members,
I (finally) did the reviews for my lovely order, but I couldn't see how to attach a picture. I wanted to put some shots with the reviews so other people could see my furniture when they are trying to decide on their orders.
The furniture is lovely! I know we will treasure it for years and years.
Attached are some picture of my fabulous new dining table and chairs. The quality exceeded my expectation! My husband was very impressed with the craftsmanship and the finishes on both the chairs and table. The handcraftsman who built my chairs did a fantastic job with the upholstery. Each chair's cushion completely match each other. Pattern placement was 100% identical. The option to use my own fabric gave me the perfect chair for my esthetic and decor. I have to thank you for your guidance thru this process. Your patience in answering my questions and ordering and reordering samples. I was able to take my time to choose what I really wanted and made furniture buying fun. Everyone that visits asks "Where did you buy the gorgeous dining table and chairs?" and I proceed to give all the details of the wonderful experience I had with Dutchcrafters.
Thank you for your wonderful customer service. Very much appreciated!!
It came today. That is the first beautiful thing I've seen in 2 weeks. Just wanted to tell you all thank you. It's perfect.
Jennifer - we received the desk and it's even more beautiful than we'd hoped for.
Please tell your craftsman that they do incredible work. Your delivery man was prompt and helpful as well.
Based on the products you sell, I know my order was a small one, but I want to let you know that I am very pleased with my lazy susan. I had previously ordered one on etsy that was a total disappointment and I was a little apprehensive ordering another one online. I appreciated the communication, the choice of wood, the choice of stain, the choice of size, the choice of edge and the final quality of the product. Thank you so much. I definitely would recommend your company to others.
I'm very pleased to say that your driver ( Eli ) delivered my furniture in fine shape. Very conscientious man that Eli. Enjoyed conversing with him and his partner. They delivered my order in good time, calling me ahead of time to let us know that they were on their way.
The furniture looks great ! and my wife loves it. It was a birthday gift to her . Her birthday is 10/12/. and the furniture was delivered on 10/11.
Thanks again . if I can send any buissness your way I certainly will.
Wanted to let you know that I rec'd the replacement glass this week and a sample of paint. The glass fits perfectly!!! Thank you so much for your assistance. Again, I LOVE the piece very much. It is impressive in so many ways.
Really pleased with quality and look of all items ordered - especially chairs - WOW is an understatement!! REALLY pleased with furniture - VERY high quality. I am a super picky kind of person who appreciates 'best' for just about anything, and this furniture has really impressed me. Finishing up painting the house right now. Can't wait to start enjoying the new toys.
Thank you so much for your assistance on this!
You can pass along to the craftsman the huge
improvement with the new legs. Though there
is still a little sway, it is vastly improved, and takes
much more pressure without movement.
A totally unforeseen bonus with the new legs is
a much greater overall aesthetic balance and pleasing
appearance of the table. Also, there is tremendous
improvement in accessibility and legroom for both
chair and bench seating.
We are very pleased!
Jennifer, I am enjoying my new hope chest. After the gentleman left yesterday, I spent the morning organizing items and placing them in my chest. It is beautiful and has such a large capacity. I am so glad that I chose the jumbo size.
My older granddaughter is 10 years old, and her twin sisters are 7. They love the chests!
Their mother, my daughter, thinks they are beautiful!
Thanks so much for all of your help.
Table and chairs were delivered today. I couldn't be happier! Thanks so much for your assistance. It was well worth the wait.
Our bookcase arrived today and it is as expected as well as delivered on time. The delivery service guys were great and we are very happy customers.
Dennis and Claire
Chair arrived. It's beautiful. Delivery was smooth & easy. Thank you!
I wanted to let you know that we did receive our furniture today and we absolutely love it. We were also very happy with the delivery. They were professional and courtesy.
Mr. Jake Hershberger delivered it today in excellent condition. Thank you and thank him.
Hi. I never got a chance to send you a note to let you know that my maple trunk arrived and we absolutely love it. Thank you so much for your assistance allowing us to change the stain from what we originally ordered. The Michael's cherry finish matches the other furniture in the room perfectly.
The replacement Woodbury TV Stand and pull-out keyboard drawer for my Woodbury Desk were delivered today and they look outstanding. Exactly what I was hoping for!
I appreciate all your help in this, especially in expediting the construction and delivery.
I just swapped the drawer out from the first cabinet and everything is fine--it fits perfectly and the finish is identical.
Ashley - we are delighted with the furniture. You requested photos so here are some. Thanks for helping us
Sorry, your original message came in while we were on vacation. We are enjoying the table very much. It is filling our desire to have a cozy table to entertain friends at for dinner. The quality is as expected, excellent. The chairs are extremely comfortable, we had a 3 hour dinner party on Sunday and were totally comfortable in the chairs the entire time. Delivery was excellent. They were polite and efficient.
Hi Jennifer: My wife and I thank you for the gift pack we recently received from DutchCrafters. As you may recall, we placed an order with you in 2015, for a dining table, side board and custom leather upholstered chairs and barstools. The dining table had quality control issues which were corrected at no additional charge to us. We were impressed with your customer service as well as the quality of these items. Consequently, we did not hesitate in ordering our master bedroom furniture from you, and will continue to order from you in the future. Sincerely, Warren & Barbara
Thank you for arranging my request. I have had wonderful customer service with DutchCrafters and it is appreciated!
Kevin delivered my new table yesterday and all three leaves match the table top!
I thank you very much for correcting the problem. I really appreciate your help and the fact that Dutch Crafters stood behind their product. I'm sure I'll enjoy the table for many years.
Hello again Jennifer-
Just so u know there are separate lights on the trees but the lighthouse is beautiful!! Thanks So much.
The light house has arrived and has been installed to the delight of myself and my neighbors. It is beautiful. I will be doing a little curb appeal work around the base one of these days but for now my driveway is once again very easy to find- Just turn left at the light house! Thank you very much.
We are very pleased with our purchase and doubly pleased with YOUR CHOICE of delivery personnel. Kevin Lutes was everything and more than was expected and certainly reflects on your company. Thank you Kevin Lutes for your careful handling of our new furniture- delivery,set-up, and clean-up. !!!
I wanted to let you know that we received our new chairs yesterday, and they are perfect. Thank you so much for your help. We will certainly let others know about Dutchcrafters.
Sincerely, Ethel J
It is here and looks wonderful. Everything that we expected.
The delivery guys were good too.....real hot day but they kept their cool and did a great job getting everything in.
Just to let you know I received the chairs today. They are lovely and I am very pleased with the workmanship and the navy color.
Hi Jennifer, Melonie and Kari-Jo...
My recent exchange on LinkedIn with Jennifer reminded me that I didn't send you all a picture of my Grandfather Clock that I received from DutchCrafters.... with help from that gentleman from the shop, the clock has been running without issue for quite some time now... just love it.... anyway, thank you all for the help you provided...it's a dream come true for me to have one in my home as my grandmother had one in her home while I was growing up.... brings back happy memories.... anyway, here's a picture of it... at the time, the room was a bit sparse, but it's more decorated now.... :-)
The technician came Saturday and switched out the material on the dining nook. It looks fantastic. Thank you for facilitating the correction.
The furniture is exceptionally made.
Thanks very much
I received the (replacement) parts a couple days ago (I was traveling). Replaced the parts today.
I appreciate your help in dealing with this issue.
Good customer service is becoming very rare these days but you have exceeded my expectations.
Good Morning Jennifer.
I received my chairs this morning and they are a PERFECT match. Thank you for all of your help.
I've spent 20 years in customer service and you are great.
Have a great day!
Yes, we received it and it fits perfectly!
Just to let you know the credenza and hutch were delivered this past Saturday. They both look great, no problems with anything. The delivery guys were good, they knew what they were doing. I was very impressed with how the credenza and hutch were protected- wrapping from both the original site in Ohio, and the delivery guys' company. All in all, I'm very happy with everything. The credenza and hutch match the roll-top desk very nicely (all are quarter sawn oak and Michael's Cherry).
Anyway, I'll be sure to look you guys up again if (when!) I'm looking to buy more furniture. Thanks for all your help!
For all the headache I caused you all, I doubt my feedback is of little value. However, I've had Amish, expensive name brand and custom made furniture and have never owned anything even close to the quality of this bed.
It could easily support my car it is so solid.
The 6 drawers in the base fit perfectly and slide like on ice.
Please accept my apologies.
I recently asked Regan for your name. I'll try to keep it short but with full meaning. I started my quest for furniture (all wood) via a different company and while they were friendly, things went nowhere quickly and I emailed your company. Regan replied and responded to every question quickly. And honestly I did ask a LOT of questions.
An analogy is this.. when my wife and I eat out, we are fair tippers. Average service, 15% or so gratuity. really poor, and well the % drops. Really good service and the sky is the limit (within reason of course). If Regan were a server his gratuity would be 100%.
In this world where complaints are numerous and easy to deliver anonymously, I truly felt compelled to pass along feedback for the excellent service he has provided. Very helpful, very friendly, and more importantly very prompt. Without question we bought from Dutchcrafters because of him and in fact extended our order considerably as a result (the cherry executive desk and credenza came AFTER he had helped with the smaller maple furniture order).
I hope this email goes a little way to say thanks to Regan for his efforts and affords him some recognition for ajob well done. Had Dutchcrafters (Regan) acted like the other company the sale would have gone elsewhere. As it is, the total sale more than doubled because of him. He has done agreat job! John
Thank you so much for your attention to this and your prompt communications! I really appreciate it!!
I received the bird feeder and it is beautiful! The birds in my yard will be very happy, as am I! Thank you for your help with this, Jennifer.
Yes, we received everything and all is well. We LOVE our furniture! Worth every penny spent on it.
Thank you for assisting us and resolving our issue.
We just received our corner hutches. To be honest we were nervous ordering something sight unseen. Yet we could not be more pleased. We absolutely love them. They are a perfect addition to our dining room. Thank you!
Thank you Kari-Jo,
Eric and another young man delivered my beautiful desk today. They were indeed professional and courteous and did a great job in setting up the desk.
I am very impressed with the service I have received from DutchCrafters.
Thank you. I got it, and I love it! Karen P.
My order arrived yesterday and it was perfect. I wanted to compliment the driver on doing a great job. He took care of my chairs just like they were his own. They arrived without so much as a speck of dust on them. As for the chairs themselves, I was floored by the beauty and quality. I am a woodworker myself and have a VERY critical eye. These chairs were flawless. I will most definitely be a repeat customer.
Just wanted to let you know that we've received the desk and it's fantastic... we absolutely love it and it works perfectly in the space!
We also have the 4 samples from prior to our original order, is there something we can do with those?
thanks again so much!!
This is absolutely beautiful! Please forward this photo to the maker. It arrived yesterday with Eli and his son. They were so careful and professional. I'm so pleased to have found Dutchcrafters!
This was worth the wait. The quality and thickness of the wood is impressive. The stain rich tobacco ocs228 takes on a different color depending on the angle but is mostly rich and dark and warm. It complements my modern styling perfectly. I am so impressed by this table I can't stop looking at it. The chairs are not Amish but budget willing I will upgrade to Amish made when these come apart. I know the Amish made will last.
Thanks so much for you help and support during the long wait. I had mentally prepared myself for the wait and from the start I had calculated June 15th and so it arrived June 15. The white glove delivery was perfect and timely. Every aspect happened as expected.
I just wanted to tell you that the furniture had been delivered. We could not be happier! Each piece is just as we imagined it would be, we have now furnished our entire home with Amish made pieces and are just so grateful. These are pieces that will be handed down to children and grandchildren. Inside delivery is the best 200.00 dollars we have ever spent, our delivery was on time and the delivery man was ever so nice. Thank you for such a good buying experience!
I want to thank everyone at Dutch Crafters for a beautiful table. We are now done with our design project and want to share a picture with you to show just how awesome this table looks in our home. We love all of the pieces we got and are excited to do business with you again in the future.
Kari-Jo you made my day!! Thank-you for kindness in responding!! Have a great day!!!
Thank you Jennifer.
I appreciate your help. You can tell a lot about a company by how they deal with problems. I wouldn't hesitate to recommend you or purchase from you again.
Subject: Re: Chairs arrived today
Just perfect! Nice color, comfortable and sturdy. Thanks for your help!
I just wanted to drop you a line to let you know the baby shower was last weekend and the photo of the rocker you folks are making was a BIG hit. The mom is so excited! Her husband told my husband yesterday she is still excited for it a week later, and keeps going on and on about how it is being especially made for their son. Thank you so much for being so prompt with getting such a nice professional quality photo in the mail. We are all really looking forward to the delivery.
Again, just wanted to pass the happiness along.
Have a great long weekend.
Phew, that's a relief! I got the email of all payments received, including the final one.
Thanks for your great assistance. We look forward to getting our tables and chairs!
Just to let you know that my file cabinet safely arrived, and it is exquisite, indeed. I, myself, do woodworking, and find a true piece of workmanship.....Thank you so very much
Sincerely, Jim B
I just wanted to let you know, this weekend my husband helped me put natural stain on the pieces and assemble the swing, it is beautiful and the craftsmanship is wonderful. Thank you for marketing such a terrific product. I look forward to enjoying it this summer.
Thank you delivery was prompt and courteous!!
We love our new DutchCrafters swing!!!
I know it has been 2 years - I promised to send a picture of our beautiful Aspen table and chairs to you, so I am sending them here. We had glass cut for the top and it is now my office desk/family table. Thank you for a great set of furniture.
I am happy to report my furniture has arrived, and is as beautiful as I had hoped. I wish to thank you and Frank for seeing this delivery to the finish line.
Thank you very much for following up and for the thoughtful gift. We really appreciate the kind gesture.
The table is beautiful and we are getting a lot of use from it. Thanks again for seeing that the order was completed. Have a lovely evening.
The awesomeness that is my new patio furniture arrived today - it looks outstanding!
Please send my thanks to Ashley for helping with the color selection and swatches.
Thanks again for everything.
We received the rocker this week. I want to thank you from my heart. When I opened the box and saw "Boomer" on the plane I cried. As I am writing this now I cry. Things have been unbearable at times. It is nice to know there are still compassionate caring people still out there. I've shed many tears due to the inconsideration of others. The loss of my husband and the father of my 4 sons has literally broke me. People that don't know that pain don't understand. But you do. You took the time to listen and went the extra mile or more to make this right for us. You did not treat me like a number. You made this personal and followed it through.
Thank you so much! I hope you know truly how much your kindness has meant to me. I hope your employer knows what an asset you are to their company.
Dear Mr. Quinones,
I would like to sincerely thank Jennifer Ferdico for her amazing support and representation of your company and merchandise.
I ordered two rockers for Christmas gifts for my daughter and her family. When I saw them, after they were delivered and my daughter had assembled them, I was greatly disappointed in the quality of craftsmanship. They did not represent the rockers I had chosen when I came to your beautiful showroom on Lockwood Ridge. I called the store and Jennifer was so kind to assist me. She listened to my concerns with a great deal of patience. She took immediate action, asked me to send her pictures and stayed in contact with me through the process of her contacting the vendor and re-ordering the rockers. She went the extra mile by having the replacement chairs personally delivered to my daughter's home and assembling them prior. The new chairs are perfect!
Jennifer is a tremendous asset to your business. She is a true professional and stellar representative. Please accept my gratitude for her kindness and commitment to make a difference. In addition, my apology to Jennifer for the tardiness of my letter. It is long overdue. My best wishes to her.
We received our buffet today and wanted to tell you we're delighted with how beautiful it is. It was truly worth the wait.
Also would like to compliment you on the very courteous delivery man who brought it to our house today. He went out of his way to be helpful
Hello All (Natalie, Kari-Jo, Jennifer and anyone else who worked on processing this order)-
Thank you for working with, and helping me to get this magnificent piece of furniture!
After receiving my Buckingham U-Shaped Desk with Hutch in Natural Hickory in December of 2014, I still could not be more pleased!! As it turns out, there was an error when the desk was made in that it was ordered to fit in the back corner of my home office with the hutch on the right instead of the standard left location, however it arrived in the standard (left-sided hutch placement) configuration. While I was disappointed when it arrived, now I am much happier with the location than I would have been where I originally planned to place it. In this location, I can now look out my office window while still working instead of having to turn around. There is no glare on my computer screens due to the light coming in the window that there would have been for much of the day during the spring and summer. Instead of a mistake and disappointment, it has turned out to be a blessing!
Enough of that… The desk is an excellent piece of workmanship, and I admire it and the beauty of hickory grain on a daily basis! The craftsmanship is superb, and I have no doubt it will continue to serve me for years and years to come! The excellent detail and craft used by the builders shows from the dovetail joints to the way drawers close smoothly and everything is aligned and square (no sagging or misaligned cabinet doors or drawer faces).
My job requires that I spend between 10 and 18 hours (often longer, depending on the projects I’m working) at my desk most work days, however I find myself so comfortable at the desk and the way it allows me to arrange my computer screens and peripherals I often spend a good deal of the weekend in here as well.
As mentioned on your website, quality does take time, and it does costs a bit more than some of the furniture you can buy elsewhere, but in my mind there is no better way to go! Based on the quality craftsmanship of the Amish workers who created this beautiful this desk, I am confident that this desk will far outlast my lifetime, and quite possibly many lifetimes beyond mine. More than that, it was made to order so that I have a unique piece of furniture rather than a jigged-up cookie cutter piece identical to many others. Rather than the keyboard and pencil drawer, I was able to get two keyboard drawers which makes having multiple computers (necessary for my line of work) much simpler. The craftsmen also modified the cpu cabinet to have shelf that allows me to keep a lot of my network gear out of sight (since I don’t have a desktop/tower computer to store there). Yet another modification was an organizer area inside the right hutch cabinet with slots/cubbies for smaller items.
Honestly, you should highlight the opportunity to get a piece of furniture uniquely designed/modified to meet your needs more than you do. Of course that opportunity is available more in certain types of furniture (desks, hutches, kitchen islands, etc) than others, but it was definitely a key selling point for me
At any rate, I would be more than happy to be an advocate for DutchCrafters, free of charge :-) If there is some way I could help answer questions from a customer point of view, I’d be happy to do so. I am VERY, VERY, VERY PLEASED with my desk and think others would do well to purchase from you as well.
***PLEASE NOTE - THIS DESK WAS CUSTOMIZED FOR THE CUSTOMER PER HIS REQUESTS. IT IS HICKORY WOOD WITH OCS-100 NATURAL FINISH***
Dear Ms. Ferdico,
We received the buffet yesterday. We are very pleased. It is a good match for our S Bent Bros dining room.
To Whom it May Concern,
We want you to know that we are very pleased with the quality of service your company provides. Our experience has been positive from the discovery of your website, to interacting with your outstanding customer service personnel, to receiving our beautiful furniture today.
First, you grabbed our attention with your website. It’s so comprehensive which makes it a real time saver for buyers. It provides the information buyers need to determine if a product is one they want to inquire about further. The site is user friendly and has several very useful tools for buyers.
Secondly (and most importantly), we would like to commend the customer service provided by Ashley (Ashley <firstname.lastname@example.org). What can we say about Ashley. Wow … Outstanding. Ashley’s genuine interest in helping us find furniture that met our needs was displayed on so many levels:
• Patience in allowing us time to make solid decisions rather than just being focused on making a quick sale.
• Listening and searching for products to meet our needs while continually looking at the numerous links for ideas sent by us.
• Accommodating special needs for samples and time lines
Ashley has truly been a refreshing customer service experience. She is a joyful soul and helped make a stressful (for melody) experience … pleasurable.
Lastly, the delivery of our furniture was made today by the most professional, pleasant, and helpful delivery person either of us has ever encountered. Let us close by saying … we don’t have the words to express how happy and satisfied we are with the beauty of the products delivered to our home today.
With deep appreciation.
My guests love the new bed. I love the new desk. Amazing dual use room transition.
I am so impressed, this was really quick turnaround. Thanks so very much.
I LOVE everything on this order - the junior dining chair, the toy box and the rocking chair. Thank you so much!!
Thank you very much for your help. My shipping company has just let me know that the chair has arrived in New Jersey so should hopefully soon be on its way!
Hi there - I just wanted to write & thank you for fixing our table so promptly! It was nice to not be hassled about it either. It gives us great confidence in your company to have any issues promptly & professionally rectified and we will definitely think of you again for future purchases.
I did get the email a short while ago.
Thank you so much for all your help.
You and your company are the best. I only hope the customer service in my company is half as good to work with as you are.
Have a great weekend.
I appreciate your quick response on this. My wife filled me in and go figure like most things she had it all figured out on what she had planned. We will keep things as they are but I do very much appreciate having the options and your kind response.
Best to you!
Jennifer - No problem & thanks for the update. It's been a first-rate experience so far. Best regards, Rich
Hi Kari Jo,
Wanted to thank you for another seamless delivery. This order was under my partner JrGang’s name, and Rob and his helper did an amazing job. Thanks for the beautiful bed, and for the great experience with your delivery team, Emery last time and Rob this time.
Delivered last night and he and his co-driver where very prompt and professional. That you the piece looks great!
Thank you for the email. We are very happy with the table. Please tell the builder that it's beautiful!
They delivered the chest yesterday and very happy.
They did a good job communicating the delivery schedule
We received our cabinet this morning delivered in excellent condition.
Excellent workmanship and we are very pleased with it.
Thank You !!
We were out off town until Friday and it was on the counter waiting for us when we got home. Thank You for the great service as this was my wifes Christmas present.
We received the headboard today. All problems are fixed and it looks fabulous. Thanks for all your effort in expediting the shipping.
Appreciate the effort you put in to resolve the issue.
I have enclosed the photo of the bed. 😀
Thanks and Regards,
Jason & Blessy
The best experience I have ever had purchasing something like this from the internet. Not only was it above and beyond what I expected but it came with the trash can inside. At first the price made me think on it over 3 months, but once I decided to purchase it I was still thinking I paid way to much for it. When I received it I was very surprised to find it was very much worth the money and more!
I wanted to write to say my repaired and perfectly sized desk arrived earlier this week and I couldn’t be more pleased with the finished product!
We had something of an adventure in getting this desk made; the first was the wrong size, yet I really liked its construction and appearance and decided to keep it. (The too-small desk got “commandeered” by another family member who instantly loved it!) The second time the desk arrived it was correct, however it had a leg broken off in transport. The third time we got it all right! Turns out it’s been about a year since I placed the first order. That really wasn’t a problem because I love your finished furniture!
I like your furniture so much I’ve pretty much replaced everything in the room. The desk, a file cabinet under the desk, a small chest and a bookcase. All the same wood and finish. It’s spectacular!
Your furniture is so amazing I just ordered another bookcase to match the rest of the pieces already here. The only problem then is there won’t be any space in the room left to add anything else! :)
***NOTE - THE DESK IN THE PHOTO WAS A SOFA TABLE THAT THE CUSTOMER HAD CUSTOMIZED INTO THE DESK. ALL OF HIS PIECES ARE TIGER MAPLE WOOD WITH OCS-113 MICHAEL'S CHERRY STAIN***
Hello, Ally –
Thank you very much for the update.
I appreciate all of the support that you’ve given us throughout the entire process.
I very happy with my new armoire. It matches my bedroom furniture almost perfectly including the drawer pulls and the scalloped molding around the base. I am so pleased with the workmanship also . Thank you very much!
Thank you so much for helping us pick out our desk. We received it today and we absolutely love it! Maria and Roy L
Thanks, everything is delivered and all is good!
Hi I just wanted to let you know I already got my trash bin holder and I am so impressed with it. I got here so fast and I love it. Thank you so much for getting it here so fast and it was perfect. It was so well wrapped for shipping. Well, thanks again. I will be ordering again from you in the future for sure.
Happy customer, Jill
Friends - Our wine rack arrived and it complements the room fantastically. The order was filled earlier than estimated and delivered ahead of schedule by Kevin, who was gracious in accommodating a change of drop off location because of recent snows. We are so pleased, we wish we didn't have a full house of furniture so we could order more pieces! Thanks, Gary
Thank you for the message. I have been out of town for business, but my wife said the package was delivered 2 days ago (Tu 2/2). She opened it and said it was an oak shelf. I will put it in the bookcase when I get back home. I appreciate your customer service. Given the flat rate shipping and the quality of the furniture, my wife and I were thinking it was too bad we didn't buy more.
Received my furniture today! Kevin set it up wonderfully. It is so beautiful I can't stop running my hands over it. We could have put a shelf over the laptop space will send pic separately) but oh well, more air for the computer. It's so wonderful and so well made and beautiful!!!! The grandkids love it too. Thanks to all who made it possible.
I just wanted to take a minute to say thank you for the gorgeous furniture you made for me. I am sorry if I was a neurotic customer but I was terrified that your company wouldn't be legit and that I was sending so much money to an online retailer … honestly, I wasn't at peace until they were delivered … But, obviously you are legit and the furniture is beautiful! My son was so surprised by the secret access to the wardrobe, and we think it will make an amazing heirloom. Thank you for helping us make our vision for that piece come to life. We have been able to send him to Narnia!
***Note: The "Narnia" wardrobe was customized to include doors that open outwards in the back of the unit. This allowed access to the open area under her staircase as a small playroom for her child. This was a special request to resemble the wardrobe in the book "The Lion, the witch and the wardrobe". This was a fun piece for us!"
We received the furniture today. It is beautiful!
I cannot thank you enough. I have forwarded this to my daughter to choose the cushions. She has two little ones so it may take her a day or two to respond.
Please provide me with your corporate address and who I would send a letter to. It is rare these days for someone to go above and behind to help a customer. I am so very grateful. I will definitely be sending business your way.
Jennifer! They are beautiful… Thank you so much, Wendy
We are so happy with our new dining room table and chairs. They surpassed our expectations. The quality and workmanship are outstanding. We hope to place another order with you soon. You helped us very much and you are so knowledgable and professional. I have attached two pictures of the table and chairs.
With our thanks
Lydia and Yorke F
Wanted to let you know that our furniture was delivered Wednesday by a very nice guy named Emery from Minnesota who knows you. Everything went very smoothly and the tiger wood is beautiful.
Thanks for all your help! If you could use the same person to deliver the bed we ordered (Cheng is the name it is under...scheduled to deliver in March) we'd really appreciate that.
My tables and bench arrived today in good shape. Just wanted to say - Thanks! - for some really beautiful furniture...
Regarding order id 71040, I had left a message on your voicemail this afternoon. Delivery was made in the early evening. I am glad they made the effort to deliver it today rather than tomorrow. No problems in setting up the bookcases and chest of drawers. The furniture looks very well made. There is no comparison in quality and appearance with the ones we had before. One bookcase is still useable, so I listed it on Craigslist for free. I am amazed at how many other bookcases from the same retailer are being listed for free.
I've purchased a number of items over the years - recently the Keystone Versailles Euro Sleigh bed and a pair of matching side tables - wonderful, excellent quality, customer service is awesome. Packing and shipping quality is over the top. Never a scratch on any piece! The packing is a work of art!
Just wanted to say the Anniversary/Christmas/New Year present arrived today!😊
Thank you so much, it is gorgeous, looks right at home in the 100+ year old house.
Take care and a very happy new year!
Rich and Karen
We love the new chairs!!! They were very easy to put together and are very comfortable.
Happy New Year!
© Copyrights 2003 - 2017 DutchCrafters All rights reserved.