Curious what it's like to receive your DutchCrafters American Made Furniture? Let our customers tell you themselves! Below are the very latest DutchCrafters customer reviews.
PS: Look at how many people remember their sales or service team member by name! We're proud of the relationships we develop with our customer family. Why don't you join us?
We are delighted! Look how beautifully it matches the dining room table. Thanks. Moira
These chairs are well-designed and well-made, and appear to be loosely based on an old Stickley V-back chair design. Overall craftsmanship is very good
Natalie, I wanted you to see how beautiful the set turned out Thanks for all your help Randi
It is beautiful!!!
I wanted the wine cabinet customized to my specifications and that process was easy and the end result was excellent.
I received the wagon today. It is absolutely gorgeous! Thank you so much!
I just wanted to advise you that my new chairs were delivered on Saturday and the chairs from the previous order were removed by Mr. Beiler. Once again, Mr. Beiler and his assistant were a pleasure to work with. The new chairs are exactly as promised and are first quality craftsmanship. Thanks once again for following through to resolve the problem with the previous chair order. We will call you again when we are ready for some more furniture pieces.
The chairs are beautiful.
Hi Folks, thank you very much for delivery of the furniture. John, you and your helper did a great job. I appreciate how careful you were and the expert way you put everything together. Let everyone know that the desk is gorgeous!! Such a beautiful piece of furniture. The end tables look fantastic. The coffee table has a small flaw (dent) on one edge, but I can over look that. It looks like a manufacture oversight, not result of the shipping. Overall I am very pleased with the whole process from order to delivery. I will highly recommend your company/John to anyone who asks. Regards, Clare G.
Hi Kari Jo, We received our table. The wood is beautiful, and the craftsmanship superb. We love it. I have attached a photo of the table in our home. Please share the photo and my comments with the people who made it. We are wondering, is it possible to order a second leaf? I see that the grain for the first leaf has been carefully matched. I realize this is more difficult without the table in the shop. Still, we are seriously inspired to host more dinner parties because of the table's beauty, and we would enjoy a second leaf if possible. Please let me know. Warmly, Genevive B.
The design is perfect - the soft close drawer is great for keeping silverware in. I ordered mine with the double pull out shelves and I could not be more pleased. Perfect for holding pots and pans and keeping them easily accessible.
Dear Jennifer, It is I who should be thanking you!! I really appreciate your gifts and thank you! You were very patient with me and I absolutely LOVE my Dutchcrafters table! I know it may have seemed I was being "overly picky" , but I can't tell you how much I love the table with the corrected stain. You ARE a jewel!!! Thank you for your thank you! 😊 Cynthia
Hi Jayca, The wheelbarrow is perfect.
Received the wine rack yesterday. The delivery went smooth. No damage and the cabinet is beautiful. Thanks for a great product. John
The polywood furniture is well-made and built to last a lifetime. Its heavy construction will withstand all types of weather while its comfortable and classic style can suit many types of outdoor furniture needs.
Beautiful, high quality
Hi Jennifer, the delivery of our kitchen nook went well. We love it.
We ordered two of these Armoires and use them in our master bedroom in place of closets. Love them.
The table is well constructed, attractive and well designed mechanically. One person can extend the table and insert the leaves if needed (although it's always easier with two people). The custom stain does indeed match my floor well. Great job!
This is the chair for my home office - I can sit on it for 10 hours and feeling rested and relaxed. Great material! The best gift you can do to yourself if you work from home!
Natalie, Thanks again. Everything looks beautiful!! Diana
The dresser that I received is beautiful, and very well made.
I/we, took final delivery of our chair order in late July. There was a small problem with three of the chairs, which you folks took care of quickly. The I/we, are William and Sarah. We love our chairs, and we are quite happy about the service we received.Thanks again! We look forward to hearing from you. William and Sarah J
Love this product and I'm recommending it to my neighbors.
Very well made. Just what I wanted.
I love my new nook set! BEAUTIFUL!
Hi Ashley, Thanks for all your help. Yvonne
Re: Order Id 67166 I received my desk yesterday. It's big, beautiful, and I love it! The wait was long, but well worth it. Emery, with Heather Swartzentruber, delivered the desk, and believe me, it isn't easy to delivery anything into my house, especially something of that size. Please tell the delivery company what a great job he did. I'd do it myself, but I couldn't find a direct link to the delivery part of the HS conglomerate. Thanks again, Linda
Solid, well-built chairs, beautifully finished. Very high quality.
The dining table is absolutely gorgeous. We bought a quarter sawn oak table that seats 6 to 8 people. Large enough for family and company.
the quality and craftsmanship is outstanding!
Jennifer- Thanks again. I really appreciate thay you stand behind your products. It is scary to order such an expensive item without seeing it first, knowing that you will not accept sub-par quality is really a plus. Thanks, Mary
Ashley the chairs we purchased for my customer look amazing! They are so comfortable too! Thank you for all your help and a nice experience. They are not in use yet and will not be for another month or so.
Natalie - the light house actually arrived in less than three weeks from Horsham PA! We had planned the various stages for its install, so it was simple when it arrived. Here are a couple of pics - very nice item!! Thanx! Duane : )
Of course it’s worth the wait. Here’s the table and chairs you made for us, next to the hutch we were trying to match. Obviously, it’s a perfect match!
I purchased an outdoor glider. I'm enjoying the outdoors more than i ever had. And it's a wonderful way to get to know your neighbors. I would recommend it to anyone with a porch who hasn't taken the time to enjoy it.
Hi Kari-Jo, I wanted to thank you again for all your help facilitating this delivery. The piece is just beautiful and everything that we hoped for. This purchase was a positive experience from start to finish and you certainly were part of it. Mercedes L.
This set is beautifully crafted. The finish is as smooth as silk. It fits beautifully in my kitchen. There is nothing to compare with Amish made furniture.
Hi Jayca, here is my entire set. As you can see, I ordered the set to match my house. I am so happy with the entire thing. I love everything about it!! 😊
Hi Jennifer, I wanted to let you know that I love my hutch and it is every bit as nice as I had hoped it would be. After all the upset over waiting and complaints, I am very happy with it, I'm just so sorry that the first one was damaged. I also want to let you know that the couple that delivered it were very nice and patient while we checked it over, but most of all they were on time - and I mean exactly on time! You've been very helpful and patient throughout the whole process. Thanks, Mary
All finally arrived safe and sound. We are very pleased. Cissy C.
Used in my office. It's almost too beautiful.!!!
Hi Jennifer Just wanted to follow up and tell you how happy my Mom is with the table and your service! The repair person you selected could not have been nicer or more professional (and he was very impressed with the workmanship of the table). He did an excellent job and we would highly recommend you use him for any jobs in this area. Overall, we are extremely happy with all aspects of our experience working with you and the whole staff (delivery group included). And I’ll be ordering from you again and recommending you to all my friends! Thanks again
Everything was PERFECT !!! And everyone loved all pieces - Sorry I've been swamped with work since arriving home - There wasn't so much as a scratch on anything ! Hard to believe with such large pieces . Hats off to the craftsmen who built these things Brenda
I just wanted to let you know how much we LOVE our new outdoor furniture set! Thank you for being such a pleasure to work with, everything perfect from start to finish, really. This furniture is so sturdy and well made I am sure our grandkids' children will enjoy it! Love, love, love it! Just what our 30 completely wooded acres needed for a POW of color! Imagine our resident raccoons and other wildlife seeing this as they travel through the woods at night! Thanks again for your patience, communication and quality, we will be back for more. Mike and Roxanne Deep In the East Texas woods!
Jennifer, Our tabletop was delivered yesterday and I wanted to let you know how PERFECT it is!! Thank you so much for all of your help to get it right!! I know I must have been a "pain" but I can't tell you the difference the stain made! It is truly a beautiful table and I will highly recommend DutchCrafters to everyone I know. Also, you should get an award, promotion and bonus for working so patiently with me. Your customer service is certainly unparalleled. Thank you so much!! Cynthia H
Wanted to say thank you very pleased
My special treasures.
Kari-Jo, It has arrived and looks beautiful. Now waiting for new mattress and box spring to set it up. Thank you so much. We are very pleased. Chris K.
I am very happy with my corner hutch and would definitely order from Dutch carfters again.
Dear Dutch Crafters: Thank you for the beautiful piece of furniture. The table and leaf cabinet both cme to my house yesterday. The delivery man was very accomidating and the furniture was put together without any problems. Thanks again for all you help. Dave
Lighthouse arrived safely and in perfect shape on Monday the 21st. I've already given your name out to friends. Do you have a store in Pennsylvania? If so I would like city and address. Thanks to Jennifer all details were taken care of.
Hi Ashley, We received the hutch last week and it's exactly what we wanted, so thank you for helping us with the wood, paint, and hardware! One question I have is, there is a small area where the paint didn't turn out well; is there anything we can do about this? See the attached photos. It just looks like it didn't receive enough paint, or something. Thanks, Will
I use my cabinet to store fly fishing tackle. Great functionality and quality. It looks terrific in my study.
Hi, Jennifer... Thank you so much for ensuring that our table was delivered before September 21. To our relief it was received Sunday night. It is absolutely beautiful & we love it! Thank you for such a beautiful addition to our home. You and Dutchcrafters have been wonderful to work with. Sincerely... Melissa
Thank you so much, Kari Jo. Much appreciated! Could you please pass along to the right people how extraordinarily beautiful, and well made, the Belmont office pieces I recently received are. Jay L.
Kari-Jo, Thank you so much for helping me with my order. My glider arrived today and I enjoyed a beautiful evening on my porch. Best regards, Trisha P.
I was not disappointed with the slightest detail on my roll top desk. It will be handed down for generations because of the craftsmanship.
Quality Amish beautifully stained kitchen table. I would recommend this table.
Used to store/display dining room items
All items were received today! The furniture is beautiful! I love it! Janice C.
I use the product for my desk chair. It is very comfortable & appears to be well made.
The units quality is outstanding and this unit looks beautiful in my room. The packing could have been better given the price I paid, scratches on inside shelves from shipping
Dear Mr. Miller, I'm writing to commend your assistant, Sandra, on the high level of customer service she provided me when helping with an order I placed with your company. I hadn't received two gallons of tung oil that I had ordered, even though UPS showed that it had been delivered. I contacted Sandra through email; she responded right away and determined that UPS had delivered the package to the wrong house. I assumed that it was my loss. However, Sandra reassured me that a replacement would be shipped, at no additional change. I received the tung oil a week later and am thrilled with not only the product but also with Sandra's speed and professionalism in working with me. Sincerely, Kathleen
Jennifer the desk is here, Leon (the driver) was a doll. We were in touch daily about his schedule, and he arrived EXACTLY when he said he would. I KNEW it would be a challenge getting the desk up into my office, so I had two other guys on hand to help. All worked together in yeomanlike fashion, and the desk sits upstairs in my office now, looking beautiful. I'm waiting for my son to come over and hook up the electronics so I can push the desk all the way into the corner, then I'll move all my "stuff" into it. Can't wait. I'm VERY pleased with the desk, and with your company's support. Thanks again ~ Judy
Display drawer is highlight of table.
Good solid foyer bench. Would fit best with traditional (at most transitional) style. Customization (e.g., a walnut or mahogany top) would help it pop more.
Dear Kari-Jo, thank you so much, I will be happy to receive my furniture. However, none of the delay in delivery has been the fault of DutchCrafters. I simply do not have a job that allows me to make personal telephone calls during work hours. In addition, I am often extremely busy and that makes me, not only tired, but exhausted. I appreciate all you and Melanie and the craftspeople at DutchCrafters have done and I appreciate the courtesy of everybody who has assisted me. Please enjoy the rest of the workweek and have a good weekend, best regards, thank you again! Mary M.
Ashley, Just wanted to thank you for all your help and the personal assistance…tell your boss I said you deserve a raise…I picked up the airplane rocker this morning. No problems, met the owner, saw the shop and love the rocker. Many thanks for helping to make our grandsons first birthday even more special. Stan
Love it, and was able to have it customized to desired size!
Staff,Melanie in particular was very attentive and pleasant to work with. Corner Hutch is exactly what I wanted. Quality of item is top notch.
Please pass along to everyone that we love our kitchen island ! Please feel free to use this photo as an example of your stunning craftmanship and wonderful customer service !
Hi Natalie: The barstools arrived today! It was a nice surprise and in time for our Labor Day party! Thanks! Mindy
This Desk is used in the presidents office and is very professional and elegant looking. The quality is great. Very well built
This island is the centerpiece for our new kitchen and everyone is drawn to it immediately. Its a conversation piece and the quality of construction and the finish are exceptional!
Dear Mr. Miller, I'm writing to commend your assistant, Sandra, on the high level of customer service she provided me when helping with an order I placed with your company. I hadn't received two gallons of tung oil that I had ordered through Amazon, even though UPS showed that it had been delivered. I contacted Sandra through email; she responded right away and determined that UPS had delivered the package to the wrong house. I assumed that it was my loss. However, Sandra reassured me that a replacement would be shipped, at no additional change. I received the tung oil a week later and am thrilled with not only the product but also with Sandra's speed and professionalism in working with me.
Hello, I ordered your wooden tip forward garbage bin with the drawer in the spring. I am very happy with it. I am sorry I have taken so long to email you. I asked for a custom painted scene on the front and you did it for me. It was of butterflies flying above grass and holly hocks. It is beautiful! Thank you for such a lovely piece. Please tell whoever did the art work on my order how extremely pleased I am! Again, thank you,
We bought this table for the kitchen. It's open to the living room where we LIVE....... Eat, drink, computer, etc...I would have liked a sturdier finish for the top where I didn't have to worry about heat marks or scratches. It's a beautiful top and I wou
Hi Natalie, Yes the table was delivered in perfect condition. I love the shape and wood it even though it doesn't match my cherry cabinets in the kitchen but they are older and have had time in the sun to deepen in color. Kevin was early and gave me a phone call before he arrived at my home so I could leave work to accept the table. I was prepare to take the table up my driveway with my wheelbarrow but Kevin took care of it. Thank you! Lorie
Natalie, This was delivered yesterday in great shape. Thanks for your help on this and on our prior custom vanity in our sun room, which this table completes for us. Same delivery crew from Ohio as last time and they are great. I have another new custom table on my mind for the living room. Thanks. John
We purchased this shelf for our entry way but decided it was too large for that area. Not sure where to place it now. For the price of the shelf, I thought the quality would be just ok, but I was pleasantly surprised.
Hi Ashley, Thank you for the nice note, soaps, and furniture oil that arrived today. I will definitely be ordering more from you but it will probably be several months before I can do it. You have been great to work with and we love DutchCrafters quality and customer service. Diane
Chairs arrived today in perfect condition. Courteous delivery people. Thanks. Jerry C.
Chairs will be used in my kitchen area. They are sturdy and of the highest quality.
I saw this sofa at a local Amish store in my hometown and I fell in love with it. I have it in my sitting room. It is a beautiful custom made sofa of very good quality. I went to many furniture stores and there is no sofas like this one. It was worth the
Great product I would recommend. I love the color and the quality. The service was outstanding. They are high priced products but there is great value, so you get what you pay for.
The workmanship on the TV stand was exceptional!
Interior drawer is plain, not stained.
Hello Natalie! The chairs are beautiful...and what a delicious surprise from you. I wish there were more companies like yours to do business with. I'll send pictures on our opening day! Thanks again, Mark & Sandra Lark O' the Lake, Ice Cream, Coffee Cafe
The end table is well built and exactly what we ordered.
Ashley, I love it.
Excellent quality and workmanship, they were perfect
Hi Kari-Jo: Just wanted to let you know that this delivery was excellent; not a scratch on the furniture and the delivery guys got the stuff into my house without a hitch. Sincerely, Ralph
Natalie, Words cannot describe how pleased we are with our DutchCrafters order! Each piece is beautiful! With 2 beautiful new desks, my husband even likes being in his home office now. Unfortunately, there is a rail missing from one of the file drawers. Who do we contact to get one? Thanks for your help. (We will definitely place an additional order in the near future!) Paula
Kari-Jo, Thank you for your help and for the gesture towards making up for the delays. I really appreciate it and look forward to seeing the finished product! Laura
Dear Natalie, I received the rest of the furniture on Sunday August 16th. They arrived in perfect condition. They are beautiful and it was worth the wait! My husband was very impressed. These will last a lifetime as they are of superior quality. I wanted to thank you for all the help and the excellent service you have provided. I will definitely purchase more furniture from Dutcrafters in the future. Warm regards, Rezala
I am using these side tables in my great room. The quality is beyond compare. I would recommend to anyone looking for quality over the cheaply made things that are out there. It's worth the wait!
We have a 65" LCD. The stand could accommodate a 70", but 75" might be a bit large for this stand. IR controls work easily through the glass doors for the cable box and games. There is plenty of room for components and some storage, with easy access to ca
I am very pleased with my kitchen island. After looking for one for over a year I found DutchCrafters and am so happy. My semi custom island fits perfectly in my farmhouse. I would absolutely recommend them for anyone not finding what they want.
Hello Ashley, I received my chair and ottoman an hour ago and I am sitting in it writing this message. It is beautiful and well crafted. It is everything it is advertised to be and all that I wanted it to be. Fit and finish is excellent. The delivery men Chris and Ryan were very accommodating and professional. The order was completed and shipped within the estimated timeframe. Very happy with the whole experience. Consider me a future customer. Thank you for exceptional
Dear Kari-Jo, Thank you for the note and the lovely hand made soaps. That was a very nice surprise. The bench is absolutely beautiful!! Superb. I really love it. Thank you so much. Best regards, Margaret B.
Natalie, We just got our furniture piece today and it is absolutely amazing. I couldn't possibly be happier, but I have one question. Is there anywhere I can send a thank you card to the person/people who built the cabinet? I feel like they should know how much we love it and what a wonderful addition it is to our home. Thanks!
Clean, simple lines. Sturdy and excellent quality.
This rocker is beautiful as well as very sturdy and extremely comfortable for a wooden chair
Hi Alicia and Jennifer, The side board serving table arrived today and it turned out beautifully. We are very happy with it and love all the furniture we purchased from your company. We have received lots of compliments on the furniture including how comfortable the chairs are. Thank you very much. Best Regards, Leslie & Tom
I use the furniture on a daily basis. The quality is second to none.
We bought the spindle bow back Windsor high chairs to go with the dining chairs and barstools to furnish a historic restaurant in Columbia State Historic Park. They are all beautiful and of excellent quality. I would recommend Dutch Crafters to anyone nee
Very well made product with plenty of storage space for dishes table cloths and napkins. Will provide many years of good service.
We are using this entertainment center in our living room and everyone who sees it lives it!!
Attention to detail. Looks classy and and they are pretty sturdy. It was much more heavier than I expected and it shows quality everywhere.
I just wanted to let you know how much I love the Adirondack chairs - they arrived today - the workmanship is outstanding - they are perfect - thanks so much.
Quality is 5 star!
Natalie , They did an OUTSTANDING JOB!! They were kind and gracious as well! Quality is extraordinary! Thank you!
Hi Alicia, Thought you might want to see some photos of our new furniture in place. We really like everything!
Dear Kari-Jo, Donna and the whole Dutchcrafters crew - Thank you for our kitchen island - it's a real showpiece, and look so pretty in my kitchen. I've attached a picture - just gorgeous, and the quality and craftsmanship is exceptional. Much thanks! Andy and Lisa Galloway **Note - Lisa's Kitchen Island was Customized**
This is our main dining table and it's really beautiful! I would definitely recommend this furniture to friends and family
It's my official retirement chair. I have recommended your company to my friends. The quality of the materials and craftsmanship is extraordinary.
I would recommend DutchCrafters to others. Quality was excellent.
Jennifer, Thanks, too, for the very efficient way that you have kept us up-to-date during this transaction. Bo
We are going to use it for a wine rack, except that it is so beautiful, we may change our minds and use it as a bookcase in the living room...
Hi Natalie, We received our chairs yesterday and they are beautiful. Thank you and everyone else at Dutch Crafter so much for all of your help. Peggy
Natalie, I have received my Cedar Chest, and I would like to say thank you so much, I have always wanted a Cedar Chest, I is the most beautiful piece of furniture I have ever owned, never imagined how beautiful it would be by looking at the picture, bigger and much prettier than ever imagined. we moved my husbands gun cabinet out of my bedroom to make it fit. I took everything special I had, put it in side , still only half full. It was my Birthday present, Thank you Deborah W.
This is used in my dining room as an accent piece. It fits well with the other furnishings.
Great to hold a huge flatscreenTV- doesn't cut on viewing space. Plenty of room for storage of media an other items. Beautiful wood, very high quality piece.
Much of this write up will be a repeat of what I've already said. The table is a work of art. It is well designed, beautifully crafted and matched our existing antique dining chairs perfectly. The table was well-wrapped and protected during shipment and a
Heirloom quality. Used for calming newborn baby and reading. Exceeded our expectations.
Very high quality cabinet. Beautifully crafted.
This is my personal bed. The quality is so good it will be a family heirloom for years to come. The photo is pretty, but in person, the bed is sensational.
I had one custom piece made (four were standard), the customization being how the trim pieces were applied. The quality of the woodworking is excellent, the finish is beautiful and I am very pleased with the value for money spent.
We love it! - Lisa
Fantastic quality and customer care.
Kari-Jo, Our table arrived and it's beautiful! We love it!!!! Thanks for all you help and thank to the rest of the crew as well! Liz V.
Beautiful piece to add to our Arts & Crafts kitchen. The size was perfect for our small space and it looks beautiful.
excellent all they way
The bookcase is the perfect compliment to the Amish Leah tables we purchased. It is roomy enough to hold the books and collectibles that were formerly contained on two book shelves, yet the size does not overpower the space we have for it.
PRO Quality - AMAZING
Very nice. Great product.
Jennifer: Thanks for the note! I wrote to Jessie to thank him for getting me the stuff and to ask about the 2 extra screws I ended up with (he said he'd sent extras). All pieces arrived in good working order and my wife now spends her sunsets on our porch with a glass of wine. Its getting lots of use!! Thank you for following up and for all of you being so helpful through the process. Best regards, Don
Thank you Natalie for the assistance with purchasing this beautiful bench. I absolutely love it. It was very easy to assemble and it definitely compliments my home.
We are so very happy with the hope chest and small wood bench that were delivered - what wonderful workmanship. It is rare to see such thorough work with attention to detail these days. Thank you!
The table is gorgeous, extremely well made! My representative, ***, was absolutely fantastic from beginning to end of my order process! I called and emailed several times with questions or to follow up and she was so extremely helpful each and every time.
Hi Alicia, I don't have pictures yet but I wanted to tell you that I rec'd my furniture and it's totally beautiful!!! Everything matches! And the handles look fantastic!!! It all came out the perfect size also! I can't thank you enough for all of your help! I couldn't have done this without you! All 6 pieces are just awesome as are you! There is only one little hiccup.. and packusa is super fast working with me on it... a little paint is rubbed off of the top corners of the bar stools... everything was packed great.. I just think in all the shipping that things rub together... you know things just happen sometimes... I just can't tell you how beautiful everything is tho and just how happy I am... the quality is amazing! I love it! Thank you again for everything... I will see if I can figure out how to take pics and email them to you! Sincerely, Susan
I do not use it as a TV stand of for a media equipment. I store some cables, extra CDs that were digitized already, extra chargers and so forth. It is so nice looking that you can use it for anything you want
The quality of the bed is excellent - much better than the rice bed I bought at a "regular" furniture store. I would recommend this to anyone.
I am happy with everything about the table!
I use the product for my home office. It looks great in the bedroom. It is very good quality
Kari-Jo, we are very pleased with the table and Peter was absolutely the best and was very polite and extremely courteous. Thank you so much. We are very impressed with the table, the service and the way you do business. You will absolutely hear from us again in the future for our additional purchases! Jeff W.
Jennifer, Just wanted to let you know that furniture arrived in great condition. We are very happy with it! :) Never thought I would ever say that about furniture. This is the 3rd house I am furnishing so I've order a lot of furniture from different companies and this is the first time that I am very happy with the furniture. I'm planning to order my son a bed in a few weeks, hoping for the same experience!
Beautiful, casual look for den.
I love it, beautiful and well built.
Alicia, Here's a photo of our fabulous chairs! Not finished with the details, mulch, etc but we do love them! Thanks so much... Kim
Jennifer, I would like to thank you and your staff for the professionalism shown in handling our glider situation. We received a brand new assembled glider and my wife and I are enjoying it as of this email. Again, thank you very much. I would definitely recommend your site and look forward in future purchases. Mike and Linda
Guess what?? It arrived tonight. My family is very impressed with the quality. Thanks for your help.. Mary C.
Hi Ashley, I received the furniture today and it is beautiful!! The chairs look great! Time will tell if they are comfy but so far so good! Thanks again! Cathy
These benches are used in our National Park Service trail center for hiker orientation and bear safety video viewing. They are extremely well crafted and solid. These benches would be great indoors and out and have only a slight pleasant red cedar
Hi Jennifer! Yes, please use the pictures :-) She's still so excited and can't believe this beautiful piece of furniture is hers! Thank you again for upgrading us to inside delivery. That was such a huge blessing! There's no way I could've gotten the table and chairs in the house by myself let alone set them up. I'm sending a pic just so you can put faces to the customers :-) This is my mom, her best friend Gloria in the middle, and me. Her best friend wanted to do something so special for her and asked if I knew what she not only needed but wanted. Dining room table and chairs was of course the thing! Gloria paid for the table and four chairs. I got the other two chairs and paid for delivery (as a single mom I'm on a tight budget which is why I didn't initially go for inside delivery, I couldn't afford it). I'm in the customer service field too and I know when I've worked with someone over time, I enjoy knowing a little more about the situation and seeing a face :-) If you have a supervisor/team lead/manager, I ask that you forward this email along because you and Kari-Jo deserve recognition and appreciation for the fantastic job you both did. Customer service is not always easy, I know first hand! It's very difficult to maintain a pleasant helpful attitude 8 hours a day 5 days a week because callers are not always nice. After a while, it gets to you and can change your attitude on the phone or in emails. You and Kari-Jo were extremely pleasant and helpful every single time I called or emailed. Neither of you made me feel like I was bothering you or that I was ignorant because I'd never ordered Amish furniture before! You both made me feel confident in making this very big and expensive purchase online! You both got back to me quickly each time I reached out to touch base and always came with information. You both seemed to truly care about making this surprise special for my mom and doing whatever it took to make it perfect for her. I can tell when someone cares about doing their job well and when they are just phoning it in. I've worked in a very big call center and had plenty of experience with both. You both care. It seems you've set a high bar of excellence for yourselves and I want you to know that this customer feels you not only met it but exceeded it! I can't say enough how employees like you make ALL the difference!!!! Thank you from my heart for doing a hard job beautifully. Lisa W.
Hi Natalie, Our barrister bookcase finally arrived a day and a half ago (Tuesday around 10 PM) after such a long wait and it's perfect! It fits beautifully in the spot allocated for it and is exactly what I'd specified as requested - hardware, finish and all. Thank you. The end product is very nice. It dispelled both my worry and reservations about the final outcome. There appeared to be a small problem with it not being quite level, however that could be due to the hardwood floor and not the bookcase itself. Overall, Bill and I are very satisfied. We appreciate the pride and care the wood shop took to remake our item. This definitely reflects the character, integrity and credibility I would hope a company to have. Thank you for correcting the situation Natalie. It means a lot to us and made all the difference. Our faith and trust have been restored. I am looking forward to moving ahead on the other items with more positive footing. I did want to let you know that our bookcase is a success story and to extend to you our personal note of thanks. Have a great day and will be talking to you soon! Best regards, Jeunai
Just a quick follow-up on the delivery.... Wife is pleased as punch w/the new table, and your shipping people couldn't have been any more helpful, polite and friendly! Thanks again! George & Pat M.
My mom's table and chairs were delivered Sunday, June 1st. The delivery man, Jake, was fantastic! He was very willing to help me schedule delivery for a day that my mom would be out of the house (it was a surprise for her). He and his helper, Ryan, brought things in quickly and made sure to explain everything before leaving. A big thank you to both of you as well for being so helpful during the ordering and finishing processes! I followed up quite a bit and both of you were extremely helpful, kind, and gracious. My mom was thoroughly surprised and terribly thrilled! She said it's the nicest piece of furniture she's ever owned, and she's absolutely in love with it! Thank you DutchCrafters for helping us make this a beautiful moment for her! From start to finish, this is the best experience I've had with an online furniture purchase...or any major online purchase for that matter! Thank you again!!! Lisa W.
Hi Natalie, I just wanted to let you know we received our table and chairs on Saturday. They are absolutely beautiful. Better than anything I could have imagined. The stain color is perfect as is the leather and the wood is really beautiful. The delivery company was really great and helpful also. We have on small issue with the chairs. A couple of slats on the back of three of the Valencia chairs are loose and slide from side to side. We were wondering what would be the best way to secure them. We weren't sure if they were glued into place or some other way. It would be great if you could let me know what would be the best way to fix them. Thank you for all of your help through the process. We are really pleased with the purchase and will definitely recommend you to anyone who asks. Please let the furniture makers know they did a fantastic job. Thanks again! Ami
Quality of construction excellent.
Good morning Jennifer! Thank you for checking in! We did receive the cup holder and it's perfect! I want you to know that we LOVE the chairs and hope to add a couple more soon. We will definitely be coming back to DutchCrafters for that order! Thank you again, for checking in! Beth
My purchase was a kitchen island - I use it everyday - it is beautiful and everyone that has seen it thinks it is beautiful
I needed a very specific desk for my den, and this desk more than fit the bill. Beautiful and functional. I could not be more satisfied.
Excellent craftsmanship. I would recommend this company to all my friends.
Good morning! Just wanted to let you know that we received our kitchen island! All went well with the delivery and the driver was very nice and helpful. We are very pleased with the quality of the island it is exactly what we were looking for. Thank you, Linda H.
Good morning! I want to express my sincere thanks to the team at DutchCrafters. Collectively, the DutchCrafters team professionally and effectively addressed my delivery concerns, ultimately delivering 5 days earlier than projected, arriving Saturday morning, May 16. The driver was equally professional. The quality of the furniture is as-promised. Please pass along my gratitude to the entire staff! Have a great day! Scott A.
highly recommend this product
Kitchen table i was able to customize to my specifications. It truly is a work of art, i love it!
The product perfectly matches the other kitchen chairs.
I highly recommend the product to anyone with kids, grandkids, dogs, cats and horses. It will work well in our renovated 1912 farmhouse and hold up to our lifestyle! ***
Heirloom quality. would recommend to friends and family.
It is now part of the furniture in our guest bedroom where I am using it to store my collection of antique postcards. The shelves are nice and thick, very sturdy, and the many hole choices provided great options for the shelf locations.
Hi Ashley, Just a note to let you know we received the table today and so my order is complete. 😊. As I mentioned earlier we really do love it! It looks great, is very sturdy, and at the same time is very comfortable. I would like to commend everyone who had anything to do with our order. You were always so prompt in getting back to me and answering any questions I had from beginning to end. You even went a step further to inform me that the side table I ordered last was from another company and wasn't the exact color match that I might have been expecting. You were so good about everything and I Really appreciate your kindness and understanding through it all, even making sure we received the order before we were due to go away. Jennifer was also helpful in tracking our order and Kyle provided a photo to show cup holder placement and sent the missing stops in a matter of days....can't ask for better service than that!😊 Can't say enough nice things about the company you work for and its "top quality" Employees! Please pass these compliments on to whomever you wish. I will definitely order from you again and will be happy to recommend Dutchcrafters to others! Best regards, Dawn 😊
everything was great
Hi Alicia, Here it is! The stools are from the unfinished furniture store (finished by Clair)and they match the wood perfectly! Thanks again for your assistance. It was so nice to meet you. Sharon & Clair
found this style could be transitional and was a perfect size for lap-top and to pay bills
Everything arrived in good shape. Great craftsmanship Bob A.
Excellent furniture .Excellent customer service
Clock surprisingly arrived nearly 2 months early!
This double dresser is built to last a hundred years. The stain and varnish shows no blemishes at all.
The hutch is beautiful and very solid, yet easy to move. Has a lot of great storage space!
Good morning Kari-Jo, Our furniture got delivered yesterday, and it was certainly worth the wait. Everything looks great! Brian M.
Natalie - Thanks for the beautiful table and chair set. Well done.
Hi Jennifer- The custom hutch is truly a work of art! The photos on your website do not do it justice. It will become a family heirloom. Thank you so much for your help, Matthew (Please note: Matthew's hutch was customized at his request)
The table is good now that we finally have it!
The bench is exactly what I wanted. I had limited space for the bench and Dutchcrafters offered several different lengths. The one I purchased fits beautifully in my hall.
Ashley, The desk is in my office, and IT IS BEAUTIFUL!!! Actually, it’s perfect Thank you for all your help. Donna
We use this product every day, and have received so many compliments. Although it was not an inexpensive purchase, it was worth every penny. I expect that we will have this item for many, many years to come.
Jennifer- We indeed received the replacement jewelry box and if possible, the work is even better than original. Our thanks to you and to the craftsmen in your company that offers such beautiful work. My wife is completely happy with the final product and it did arrive a bit before we expected it. A very happy customer. God bless, George
I will be using the desk for my own personal use. This is a quality piece of furniture that I hope will be passed down to the next generation. I would definitely recommend dutchcrafters to friends and relatives.
I would absolutely recommend this company.
Ashley, FYI we received our gun cabinet this morning around 6:45 am in good condition. The quality is excellent, actually much better than I expected. The delivery guys were very helpful & courteous also. Thought you may want to know this…… tm
The tv console is second to none in workmanship. We would recommend dutchcrafters to anyone looking for quality furniture.
quality and workmanship is excellent!!
The desk is solid and beautiful.
Exactly what we were looking for.
DutchCrafters was highly professional, with attentive and personal customer service. Our solid maple dining table is absolutely beautiful.
Good evening. I thought I would give you some information regarding the driver that dropped off my bed. He was right on time, very polite, provided me with some good information on the bed, professional, and most of all, he sold me on using your company for my next purchase. Rick S.
Quality was excellent. I especially like that the bed boards are dovetailed to the side boards adding rigidity to the bed.
Outstanding in every way. The Island is beautiful and the craftsmanship is superb.
Hi Natalie, I just wanted to let you know that my corner entertainment center was delivered today and it is a beautiful piece of furniture! Thank you for all your help with my order. It’s not set up yet (my husband is the a/v guy), but I wanted to send you a picture to show you how nice it is. Also, the picture does’t do it justice. It is a much richer deeper color than is shown here. Betsy F
Hello Alicia, We received our island yesterday. It was well worth the wait! The quality is unlike any piece of furniture that we have ever owned. Just BEAUTIFUL. You helped me every step of the way. Without the samples that you sent me I could have never picked this out!! I stumbled across DuctchCrafters on the web and once I spoke with you I was very confident that I found a quality place. You made up my mind :) Thanks again for everything, Cheryl I forgot to add that Garry and his delivery service delivered my island in perfect condition and it arrived exactly when Garry told me it would. Even your delivery people are awesome..thanks again.
Dear Jennifer, The table is absolutely exquisite. Thank you so very much. Your craftsmen are truly magnificent. We look forward to being grateful caretakers of this wonderful work of art for generations to come. The Ross Family, 2015
Jennfer, Many thanks for the update and your attention to our order over these many weeks. We're looking forward to receiving the table and appreciate your clarifying the shipping details. regards Mike
Quality of my roll top desk is outstanding. It will be a family heirloom.
Hi Kari-Jo, I was just going through my in-box and realized I had not yet sent the message I intended about Christner transport. The delivery was really superior. He was right on time, brought the furniture in, and went the extra mile to get it upstairs. I never could have done that myself. It was a hot day and sweaty work, but he declined a beer. He even declined a root beer! He was the utmost in professionalism, and the furniture got through a tight staircase turn without a bump or dent. He also removed all of the wrapping materials. I didn't even have to sweep. I love my hutch and table. Thank you very much, and hope you are enjoying a wonderful Spring! Deborah S.
Hi Ashley, Here are the pics of the bed and nightstand. I think they look great. Michele
Weare using the product as a sidetable in our kitchen seating area. We have a radio on top and we are using the bottom self for our CD's. The quality of the product is excellent.
It's PERFECT! Worth the wait! **note - customer ordered the benches only from our item# 1172 Amish Trestle Table Corner Breakfast Nook Set. This is shown in Brown Maple wood with Parchment paint and standard distressed finish**
Beautiful, fits perfectly.
" Ashley, Our review from the ordering process right through the delivery has been a five star experience. We recently received our two new pieces and are thrilled with the workmanship and quality. The stain used is just perfect for the other wood in the same room and looks incredibly rich and handsome. The "white glove" delivery service was excellent and everything went very smoothly. Extremely polite man called in advance to arrange delivery time and again the day of delivery. Very considerate as they brought in the furniture and in placing it in our dining room. It was definitely worth the wait to get the hutch and curio cabinet exactly as we ordered! "
Exceptional quality piece. Beautiful solid construction. Top quality, and worth the investment.
Table arrived safely yesterday. Just wanted you to know that it is beyond my expectations in looks and quality. Thanks for your assistance in the ordering/shipping process. Debbie H.
Hi Kari-Jo, I just wanted to let you know that our entertainment cabinet was delivered on Thursday and everything was great. Matt the delivery driver was wonderful and helped my husband get the cabinet off the truck and even helped carry it just inside the house. There were just a couple of little touch ups needed and Matt quickly took care of that too. The cabinet itself is exactly as described and is beautiful in our family room. Thank you for all your help. We are so very pleased with Dutch Crafters from the very first call I made right through the delivery of our furniture. Take care, Sharon O.
High quality cabinet. Lots of care and detail that shows in the beautiful workmanship.
Great craftsmanship! I commented on the finish already and that was the only nitpick. Luckily I am an avid woodworker and adding the extra detail to the finish was not much of an issue.
I received the beautiful cabinet today. Thank you very much.
Hi Jennifer, I was actually going to send you a note over the weekend and got busy. Yes they delivered it last Monday and they called ahead and everything went smooth. The chairs are beautiful and fit the table and the space for them perfect. Makes such a difference to have the chairs on either side of the table. Happy to finally have the whole thing together. Thanks a lot for all your help and follow through. I appreciate it. I'm painting my den right now and saving up to get one of the big entertainment centers next so I'm sure you will see my name come up again sometime soon. Take Care Jeff.
Dining room chairs are exactly as ordered, comfortable and nicely finished. Everything arrived in perfect condition. I plan to order additional chairs .
Excellent, just what we needed!
-To sleep upon -anyone who is interested in a quality bed -I think the quality is excellent.
The quality is good, anyone who wants a rocking chair I would recommend they look at this option.
Corinne Thank you so much for sending new samples!! Your so awesome!!! You just relieved some stress!!(pass this email to your supervisor- I'm serious!)!
Hi Jennifer, I did receive the mail box last Friday. It looks to be in good shape but due to recent weather I will have to wait to install it. Thanks for your assistance and great customer service. Tom
Hi Jennifer...I have taken a long time to respond, so perhaps you will need to refresh your memory. We ordered the Amish French Country Kitchen Island and the Amish Pine Wood Farmhouse Hutch last year. Both were delivered last November just in time for the holidays, and I really appreciated your concern when I had to go pick up the hutch because it was on too large a truck to get into my driveway. You and Dutchcrafters were very kind to offer us the free white glove inside delivery upgrade on the second shipment (the kitchen island). That one would have been difficult for us to pick up, but thanks to you it arrived at our door and was set up in the kitchen by Peter Swartzentruber and his assistant. Excellent service! We love, absolutely love, the furniture. It was everything we had expected and more. Really nice looking. Really good craftsmanship. We finished the butcher block top with food grade block oil so we can use the entire surface for cutting food. Thank you again, and thanks for the little furniture polish and soap gifts. I am enclosing some photos of the furniture. Carol
Everything arrived in good condition last night. They look better than I imagined from the photos. Now I can finally decorate the walls since I know where the furniture is going. Thank you very much. Philip
Jennifer- I am happy to let you know that I received my shelf yesterday. It is amazing how much it matches. I don't have it put up yet, but I will. I can't thank you enough for your help in this matter. I want you to know that I do enjoy doing business with your company. Thank you. Peg
Hi Jennifer, Just wanted to let you know that the (replacement)hinges for the oven door have arrived and everything is put back together again. Thank you so much for your prompt attention to our problem. The kids adore the kitchen and it gets so much use. They love it and we love it! Thanks, again! Jan
Hi Kari-Jo, I want to take this opportunity to thank you and Matt Christner for your great service in delivering our new Amish Dining Room Sideboard - it arrived in perfect condition. Also, please give our regards and thanks to the craftsmen who created this beautiful piece of furniture. The quality is absolutely great. Martin and Ruth F.
Hi Jennifer, Thank you so much for the beautiful handcrafted soaps! This is such a nice gift and the fragrances are lovely. My husband took photos of my bookcase and I think you will be able to open the first three in the attachment. The bookcase is now in my office, which is a converted attic room with sloping ceilings. My bookcase fits well against one of the low walls. I absolutely love it and have gotten many compliments. Thank you again for being a delight to work with and for really caring. I will be happy to order from Dutch Crafters again! Have a wonderful day, Susan
I would recommend this armoire to anyone that appreciates old time craftsmanship. I have been calling on furniture manufacturers for all of my working career and have not seen any product that exceeds the quality of this armoire.
It is great. Everything I wanted and more. Thanks so much.
this is to show off many thoushand's of dollars of 100 year old glass items!
The quality of the curio cabinet is excellent and customer service is also excellent.
Hi, Natalie, After several attempts that were rescheduled due to bad weather, the hamper was finally delivered today. It is beautiful. Thanks for helping with everything. Tim
Hi Jennifer, I just want to let you know how happy I am with my bookcase. It was beautifully repaired and looks just like I hoped it would. The knobs are beautiful - the wrought iron goes perfectly with the handles on a desk in the room - and the doors of the bookcase are well-aligned. The delivery also went very well. Thank you for your courtesy and attentiveness to my concerns and for straightening it all out. I will be happy to order from Dutch Crafters again and to recommend them to friends. Thanks again, Susan Boyd
I would recommend Dutch Crafters. The delivery was great and on time. The quality of our entertainment center was excellent. Thanks, ***
This is an excellent way to enclose the garbage pail. Looks like a piece of furniture and provides additional countertop space.
Dear Jennifer, Thank you for the new drawer glides and the interest to follow up. I am trying to figure out how they will work. I am trying to get a friend with the power tools to come to help me. I have Parkinson's and will not be able to do this project alone. The weather in NYC has been a mess to walk and drive in. But I want to take this opportunity to thank you all for being so good to work with and patient with me. I thank the Craftsman who made this beautiful piece of furniture. This is so much better than the furniture from China. The quality and talented workmanship of your work is far superior. Thank you, Frank
This is a highly attractive bookcase with stained glass doors. A nice classic look to house treasured books or other artifacts.
Again, beautiful table.
Jennifer - yes my brother received it (replacement top)last week. He will be taking it to my mother (who has the lighthouse) this Friday. I will let you know how it works. Thank you for your great customer service. Joseph
Thank you so much, Jennifer, for taking care of this (shipping damage)in such a satisfactory way. My confidence in Dutchcrafters is restored and I would certainly order again in the future. Also, could you make sure that the issue with the shelf is addressed? Take care, Susan
Product was great, with superior craftsmanship.. Would've settled for a "stain & ship" option because the turnaround time was very slow, almost a deal breaker.
Wonderful, beautiful product!
Table is for everyday dining.
Quality is excellent. It is being used in my kitchen as a breakfast nook.
Beautiful piece of furniture! I will recommend to all who ask.
We love our table!
We use this piece as a bookshelf, with the bottom filled with glassware and serving dishes. It's a beautiful piece and we like it a lot.
I would recommend this product to anyone who is looking for well made custom furniture. American made.
Hi Kari-Jo I have my log bed and nightstands (beautiful) please inform the builders of my compliments to the exceptional work quality they do. And thank you for your help with the process. Chris B.
We needed extra cupboard space and this pantry works great! It really holds a lot, and our kitchen is now much more organized. The quality is outstanding.
They should have let the piece dry more before delivery, but I understand their rush to get it out when the pieces have a 6-8 week wait time. That is the only suggestion I would make. The piece is very well made.
Wonderfully crafted piece of furniture. Am very pleased with the finished product and all the help I received a long the way. Look forward to ordering more furniture in the very near future.
The finished table is gorgeous and flawless.
These chairs were purchased for our kitchen island. They compliment our other mission furniture (different manufacturer) beautifully. The upholstery is high quality and looks like it will wear well (just got chairs - cannot comment on this yet!)
Thank you Kari-Jo This does make the situation less irritating and I am glad that you recognize a problem when it becomes apparent. It is nice to see that your company cares about customer satisfaction and takes meaningful action to rectify. Hopefully the wed. delivery will go well. Thanks again Chris B.
Part of a complete home office/library suite purchased. Excellent quality of construction and finishing. Suitable for any home office, library, or family room.
Excellent ,beautiful and one of kind!!! Love love love it!
It's a gorgeous piece!
Product is lovely, well made, well finished and years and years of collectibles and family treasures adorn its shelves. We're pleased we found DutchCrafters and would recommend their products to others.