Curious what it's like to receive your DutchCrafters American Made Furniture? Let our customers tell you themselves! Below are the very latest DutchCrafters customer reviews.
PS: Look at how many people remember their sales or service team member by name! We're proud of the relationships we develop with our customer family. Why don't you join us?
Hi Jennifer, The awesomeness that is my new patio furniture arrived today - it looks outstanding! Please send my thanks to Ashley for helping with the color selection and swatches. Thanks again for everything. Cheers J.P.
Jennifer We received the rocker this week. I want to thank you from my heart. When I opened the box and saw "Boomer" on the plane I cried. As I am writing this now I cry. Things have been unbearable at times. It is nice to know there are still compassionate caring people still out there. I've shed many tears due to the inconsideration of others. The loss of my husband and the father of my 4 sons has literally broke me. People that don't know that pain don't understand. But you do. You took the time to listen and went the extra mile or more to make this right for us. You did not treat me like a number. You made this personal and followed it through. Thank you so much! I hope you know truly how much your kindness has meant to me. I hope your employer knows what an asset you are to their company. Chaille
Dear Mr. Quinones, I would like to sincerely thank Jennifer Ferdico for her amazing support and representation of your company and merchandise. I ordered two rockers for Christmas gifts for my daughter and her family. When I saw them, after they were delivered and my daughter had assembled them, I was greatly disappointed in the quality of craftsmanship. They did not represent the rockers I had chosen when I came to your beautiful showroom on Lockwood Ridge. I called the store and Jennifer was so kind to assist me. She listened to my concerns with a great deal of patience. She took immediate action, asked me to send her pictures and stayed in contact with me through the process of her contacting the vendor and re-ordering the rockers. She went the extra mile by having the replacement chairs personally delivered to my daughter's home and assembling them prior. The new chairs are perfect! Jennifer is a tremendous asset to your business. She is a true professional and stellar representative. Please accept my gratitude for her kindness and commitment to make a difference. In addition, my apology to Jennifer for the tardiness of my letter. It is long overdue. My best wishes to her. Best, Susan B
Ashley, ...loving it!
Jennifer- We received our buffet today and wanted to tell you we're delighted with how beautiful it is. It was truly worth the wait. Also would like to compliment you on the very courteous delivery man who brought it to our house today. He went out of his way to be helpful
Hello All (Natalie, Kari-Jo, Jennifer and anyone else who worked on processing this order)- Thank you for working with, and helping me to get this magnificent piece of furniture! After receiving my Buckingham U-Shaped Desk with Hutch in Natural Hickory in December of 2014, I still could not be more pleased!! As it turns out, there was an error when the desk was made in that it was ordered to fit in the back corner of my home office with the hutch on the right instead of the standard left location, however it arrived in the standard (left-sided hutch placement) configuration. While I was disappointed when it arrived, now I am much happier with the location than I would have been where I originally planned to place it. In this location, I can now look out my office window while still working instead of having to turn around. There is no glare on my computer screens due to the light coming in the window that there would have been for much of the day during the spring and summer. Instead of a mistake and disappointment, it has turned out to be a blessing! Enough of that… The desk is an excellent piece of workmanship, and I admire it and the beauty of hickory grain on a daily basis! The craftsmanship is superb, and I have no doubt it will continue to serve me for years and years to come! The excellent detail and craft used by the builders shows from the dovetail joints to the way drawers close smoothly and everything is aligned and square (no sagging or misaligned cabinet doors or drawer faces). My job requires that I spend between 10 and 18 hours (often longer, depending on the projects I’m working) at my desk most work days, however I find myself so comfortable at the desk and the way it allows me to arrange my computer screens and peripherals I often spend a good deal of the weekend in here as well. As mentioned on your website, quality does take time, and it does costs a bit more than some of the furniture you can buy elsewhere, but in my mind there is no better way to go! Based on the quality craftsmanship of the Amish workers who created this beautiful this desk, I am confident that this desk will far outlast my lifetime, and quite possibly many lifetimes beyond mine. More than that, it was made to order so that I have a unique piece of furniture rather than a jigged-up cookie cutter piece identical to many others. Rather than the keyboard and pencil drawer, I was able to get two keyboard drawers which makes having multiple computers (necessary for my line of work) much simpler. The craftsmen also modified the cpu cabinet to have shelf that allows me to keep a lot of my network gear out of sight (since I don’t have a desktop/tower computer to store there). Yet another modification was an organizer area inside the right hutch cabinet with slots/cubbies for smaller items. Honestly, you should highlight the opportunity to get a piece of furniture uniquely designed/modified to meet your needs more than you do. Of course that opportunity is available more in certain types of furniture (desks, hutches, kitchen islands, etc) than others, but it was definitely a key selling point for me At any rate, I would be more than happy to be an advocate for DutchCrafters, free of charge :-) If there is some way I could help answer questions from a customer point of view, I’d be happy to do so. I am VERY, VERY, VERY PLEASED with my desk and think others would do well to purchase from you as well. Blessings, Scott ***PLEASE NOTE - THIS DESK WAS CUSTOMIZED FOR THE CUSTOMER PER HIS REQUESTS. IT IS HICKORY WOOD WITH OCS-100 NATURAL FINISH***
Dear Ms. Ferdico, We received the buffet yesterday. We are very pleased. It is a good match for our S Bent Bros dining room. Regards, Charlie
To Whom it May Concern, We want you to know that we are very pleased with the quality of service your company provides. Our experience has been positive from the discovery of your website, to interacting with your outstanding customer service personnel, to receiving our beautiful furniture today. First, you grabbed our attention with your website. It’s so comprehensive which makes it a real time saver for buyers. It provides the information buyers need to determine if a product is one they want to inquire about further. The site is user friendly and has several very useful tools for buyers. Secondly (and most importantly), we would like to commend the customer service provided by Ashley (Ashley <firstname.lastname@example.org). What can we say about Ashley. Wow … Outstanding. Ashley’s genuine interest in helping us find furniture that met our needs was displayed on so many levels: • Patience in allowing us time to make solid decisions rather than just being focused on making a quick sale. • Listening and searching for products to meet our needs while continually looking at the numerous links for ideas sent by us. • Accommodating special needs for samples and time lines Ashley has truly been a refreshing customer service experience. She is a joyful soul and helped make a stressful (for melody) experience … pleasurable. Lastly, the delivery of our furniture was made today by the most professional, pleasant, and helpful delivery person either of us has ever encountered. Let us close by saying … we don’t have the words to express how happy and satisfied we are with the beauty of the products delivered to our home today. With deep appreciation. Melody K Chris S
Jennifer- My guests love the new bed. I love the new desk. Amazing dual use room transition. Loring
Jennifer, I am so impressed, this was really quick turnaround. Thanks so very much. Sue
I LOVE everything on this order - the junior dining chair, the toy box and the rocking chair. Thank you so much!!
Hi Kari-Jo, Thank you very much for your help. My shipping company has just let me know that the chair has arrived in New Jersey so should hopefully soon be on its way! Kind regards, Caroline S.
Hi there - I just wanted to write & thank you for fixing our table so promptly! It was nice to not be hassled about it either. It gives us great confidence in your company to have any issues promptly & professionally rectified and we will definitely think of you again for future purchases. Thank you, Holly W.
I did get the email a short while ago. Thank you so much for all your help. You and your company are the best. I only hope the customer service in my company is half as good to work with as you are. Have a great weekend. David M
Ashley, Looks Great!
Hi Kari-jo, I appreciate your quick response on this. My wife filled me in and go figure like most things she had it all figured out on what she had planned. We will keep things as they are but I do very much appreciate having the options and your kind response. Best to you! Jearon C.
Jennifer - No problem & thanks for the update. It's been a first-rate experience so far. Best regards, Rich
Hi Kari Jo, Wanted to thank you for another seamless delivery. This order was under my partner JrGang’s name, and Rob and his helper did an amazing job. Thanks for the beautiful bed, and for the great experience with your delivery team, Emery last time and Rob this time. Michael M.
Delivered last night and he and his co-driver where very prompt and professional. That you the piece looks great! Dan L.
Jennifer, Thank you for the email. We are very happy with the table. Please tell the builder that it's beautiful! Thank you, Jennifer J
They delivered the chest yesterday and very happy. They did a good job communicating the delivery schedule John C.
Ashley, We received our cabinet this morning delivered in excellent condition. Excellent workmanship and we are very pleased with it. Thank You !! Chet E
Hi Jennifer, We received the headboard today. All problems are fixed and it looks fabulous. Thanks for all your effort in expediting the shipping. Appreciate the effort you put in to resolve the issue. I have enclosed the photo of the bed. 😀 Thanks and Regards, Jason & Blessy
The best experience I have ever had purchasing something like this from the internet. Not only was it above and beyond what I expected but it came with the trash can inside. At first the price made me think on it over 3 months, but once I decided to purchase it I was still thinking I paid way to much for it. When I received it I was very surprised to find it was very much worth the money and more!
Hello Jennifer, I wanted to write to say my repaired and perfectly sized desk arrived earlier this week and I couldn’t be more pleased with the finished product! We had something of an adventure in getting this desk made; the first was the wrong size, yet I really liked its construction and appearance and decided to keep it. (The too-small desk got “commandeered” by another family member who instantly loved it!) The second time the desk arrived it was correct, however it had a leg broken off in transport. The third time we got it all right! Turns out it’s been about a year since I placed the first order. That really wasn’t a problem because I love your finished furniture! I like your furniture so much I’ve pretty much replaced everything in the room. The desk, a file cabinet under the desk, a small chest and a bookcase. All the same wood and finish. It’s spectacular! Your furniture is so amazing I just ordered another bookcase to match the rest of the pieces already here. The only problem then is there won’t be any space in the room left to add anything else! :) Best regards, Danny ***NOTE - THE DESK IN THE PHOTO WAS A SOFA TABLE THAT THE CUSTOMER HAD CUSTOMIZED INTO THE DESK. ALL OF HIS PIECES ARE TIGER MAPLE WOOD WITH OCS-113 MICHAEL'S CHERRY STAIN***
Hello, Ally – Thank you very much for the update. I appreciate all of the support that you’ve given us throughout the entire process. Regards, Duane B.
I very happy with my new armoire. It matches my bedroom furniture almost perfectly including the drawer pulls and the scalloped molding around the base. I am so pleased with the workmanship also . Thank you very much!
Ashley Thank you so much for helping us pick out our desk. We received it today and we absolutely love it! Maria and Roy L
Thanks, everything is delivered and all is good! Molly M.
Hi I just wanted to let you know I already got my trash bin holder and I am so impressed with it. I got here so fast and I love it. Thank you so much for getting it here so fast and it was perfect. It was so well wrapped for shipping. Well, thanks again. I will be ordering again from you in the future for sure. Happy customer, Jill
Friends - Our wine rack arrived and it complements the room fantastically. The order was filled earlier than estimated and delivered ahead of schedule by Kevin, who was gracious in accommodating a change of drop off location because of recent snows. We are so pleased, we wish we didn't have a full house of furniture so we could order more pieces! Thanks, Gary
Jennifer, Thank you for the message. I have been out of town for business, but my wife said the package was delivered 2 days ago (Tu 2/2). She opened it and said it was an oak shelf. I will put it in the bookcase when I get back home. I appreciate your customer service. Given the flat rate shipping and the quality of the furniture, my wife and I were thinking it was too bad we didn't buy more. Regards, Rodney
Received my furniture today! Kevin set it up wonderfully. It is so beautiful I can't stop running my hands over it. We could have put a shelf over the laptop space will send pic separately) but oh well, more air for the computer. It's so wonderful and so well made and beautiful!!!! The grandkids love it too. Thanks to all who made it possible.
I just wanted to take a minute to say thank you for the gorgeous furniture you made for me. I am sorry if I was a neurotic customer but I was terrified that your company wouldn't be legit and that I was sending so much money to an online retailer … honestly, I wasn't at peace until they were delivered … But, obviously you are legit and the furniture is beautiful! My son was so surprised by the secret access to the wardrobe, and we think it will make an amazing heirloom. Thank you for helping us make our vision for that piece come to life. We have been able to send him to Narnia! Sincerely, Tedia ***Note: The "Narnia" wardrobe was customized to include doors that open outwards in the back of the unit. This allowed access to the open area under her staircase as a small playroom for her child. This was a special request to resemble the wardrobe in the book "The Lion, the witch and the wardrobe". This was a fun piece for us!"
Hi Kari-Jo, We received the furniture today. It is beautiful! Bunny L.
Jennifer, I cannot thank you enough. I have forwarded this to my daughter to choose the cushions. She has two little ones so it may take her a day or two to respond. Please provide me with your corporate address and who I would send a letter to. It is rare these days for someone to go above and behind to help a customer. I am so very grateful. I will definitely be sending business your way. Best, Susan Bennett
Jennifer! They are beautiful… Thank you so much, Wendy
Dear Ashley We are so happy with our new dining room table and chairs. They surpassed our expectations. The quality and workmanship are outstanding. We hope to place another order with you soon. You helped us very much and you are so knowledgable and professional. I have attached two pictures of the table and chairs. With our thanks Lydia and Yorke F
Hi Kari-Jo- Wanted to let you know that our furniture was delivered Wednesday by a very nice guy named Emery from Minnesota who knows you. Everything went very smoothly and the tiger wood is beautiful. Thanks for all your help! If you could use the same person to deliver the bed we ordered (Cheng is the name it is under...scheduled to deliver in March) we'd really appreciate that. Thanks again! Michael M.
Hi Jennifer, My tables and bench arrived today in good shape. Just wanted to say - Thanks! - for some really beautiful furniture... :) -Jay
Kari-Jo, Regarding order id 71040, I had left a message on your voicemail this afternoon. Delivery was made in the early evening. I am glad they made the effort to deliver it today rather than tomorrow. No problems in setting up the bookcases and chest of drawers. The furniture looks very well made. There is no comparison in quality and appearance with the ones we had before. One bookcase is still useable, so I listed it on Craigslist for free. I am amazed at how many other bookcases from the same retailer are being listed for free. Rodney S.
I've purchased a number of items over the years - recently the Keystone Versailles Euro Sleigh bed and a pair of matching side tables - wonderful, excellent quality, customer service is awesome. Packing and shipping quality is over the top. Never a scratch on any piece! The packing is a work of art!
Hello Jennifer! Just wanted to say the Anniversary/Christmas/New Year present arrived today!😊 Thank you so much, it is gorgeous, looks right at home in the 100+ year old house. Take care and a very happy new year! Rich and Karen
Hi Linse! We love the new chairs!!! They were very easy to put together and are very comfortable. Happy New Year!