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It’s delivery day. You’ve read all the instructions. You decided on either curbside or inside delivery. You measured your space and entryways to make sure the furniture will fit. And your driver arrives. But what if something is wrong?
Our customers' most frequent issues include furniture arriving in the wrong wood type or finish, missing parts, and shipping damage. Watch the video and learn what to do if your furniture arrives damaged.
Please accept our apologies for any problem that may arise, but just know that you won’t be abandoned. We’ll be here to work through the issue with you until the problem is resolved.
Small, non-furniture items are most often delivered by major carriers to your home. Large structures and outdoor furniture usually ship with ground shipping companies. Furniture and oversized products can be delivered either via curbside delivery or inside delivery.
Curbside Delivery: The driver will park at your curb and bring the furniture to the very edge of the truck. From there you are responsible for taking items off the truck and into your home. Lift gates are available to lower the furniture to the ground for an additional fee.
Inside Delivery: This includes our “White Glove Experience.” The drivers will take the furniture off the truck and bring it into your home. They will unpack it and set it up in the appropriate room. They will provide light assembly if needed and will clear away all packaging. Note: Drivers will not assemble high chairs, cribs, cradles, wall beds, murphy beds, grandfather clocks, or any wall mounted furniture.
View our video The Unboxing for all essential furniture delivery information
A seasonal split involves the contracting of wood due to dry air conditions. Wood absorbs moisture in damp air and expands and releases moisture in dry air. Changes in relative humidity can cause wood to expand and contract.
Visit our Learning Center for tips on Caring for Wood Furniture that will keep it lasting a lifetime.
Reclaimed barn wood is wood salvaged from old barns that is cleaned and repurposed, making it an eco-friendly choice. Each piece of reclaimed wood furniture is one of a kind as it displays the imperfections of the wood as they developed over the years. Original nail, worm, and knot holes as well as sun spots are present on the surface of reclaimed wood.
Rough sawn lumber or rough cut lumber is a type of distressing that occurs when the wood is being cut. Saw marks and surface imperfections are man-made, offering characteristics similar to reclaimed but with a more uniform look.
Enjoy our blog post Reclaimed vs. Rough Sawn: What’s the Difference? for more information.
At DutchCrafters you will find a variety of both natural and synthetic fabrics including Revolution Performance Fabric, Crypton, Genuine leather and Ultra-leather, and Sunbrella fabrics for outdoor furniture. For more information about upholstery fabrics, check out our “Upholstery Buying Guide”: https://www.dutchcrafters.com/blog/upholstery-buying-guide/
Having a hard time deciding between leather, ultra-leather, and fabric upholstery options? Read “The Great Leather Debate” on our Timber to Table Blog: https://www.dutchcrafters.com/blog/leather-and-other-upholstery-options/
Reclaimed, rough sawn, and distressed all offer a look that’s a little worn and broken in, but there are distinct differences between these rustic furniture styles. Learn more about Reclaimed and Rough Sawn in our blog https://www.dutchcrafters.com/blog/reclaimed-vs-rough-sawn-whats-the-difference/
Reclaimed barnwood, or barnwood furniture, is sourced from century-old barns in Ohio. This authentic weather-worn character makes for a beautiful finish to the eco friendly barn wood. Explore our Reclaimed Wood Furniture section at https://www.dutchcrafters.com/style/reclaimed-wood-furniture/694
There’s both natural and simulated rough sawn lumber. When raw lumber is cut, the blade used can leave either a straight mark or a mark with an arch to it. Instead of planing down these marks for a smooth surface, they’re left in. This is natural rough sawn lumber. Simulated rough sawn furniture intentionally creates these marks in standard lumber to create a unique rough sawn lumber look. Find ruff sawn furniture for your home at https://www.dutchcrafters.com/style/industrial-furniture/804
For distressed wood furniture, different techniques are used to create a time worn, aged appearance, or vintage look. Woodworkers use tools on the surface of the wood to create marks like pinholes, indentations and nicks that simulate decades of use. Learn more about furniture distressing in our distressed wood video: https://youtu.be/XR6tFmbFo_w
DutchCrafters Solid Pine Wood Furniture offers an affordable wood furniture solution to purchasing handcrafted American made furniture for your home or business. This short FAQ video will provide some interesting information about this unique furniture type, as well as some pros & cons that go along with owning pinewood furniture. Shop our collection of country style furniture or cottage style furniture today. We have something for every room of your house. Find pine wood furniture at https://www.dutchcrafters.com/style/pine-wood-furniture/213
Brown maple wood furniture is very popular—in fact brown maple is one of the most popular wood types on DutchCrafters. But many people ask, what is brown maple? This video answers that question, with brown maple pros and cons and all you need to know about brown maple wood. Maple furniture makes a great choice for furniture of all rooms and styles.
Brown maple dining room furniture, such as a brown maple table or island or brown maple chair, highlights the unique and distinctive maple wood grain. A brown maple bed and other brown maple bedroom furniture showcases the strength and durability of the wood. It is one of the softer of the hardwoods but yet holds up well to heavy use. Where could you use a brown maple piece in your home? https://www.dutchcrafters.com/collection/997/Brown-Maple-Wood
Our goal is for every DutchCrafters Amish furniture order to go just as planned. But let’s face it: nothing in life is perfect. What we can guarantee is that we’ll be there to help if you need it. Let Beth tell you about the biggest complaints customers have about ordering Amish furniture and you can learn from previous customers mistakes instead of making them yourself!
There are 2 major reasons that customers complain: missed information about furniture and orders and when reality does not meet expectations. We'll dive into some of the most significant examples of each of these.
But don’t let this frighten you. Read through the hundreds of customer testimonials on our website, including many who went through customer service issues and still ended up thrilled with their furniture. We’ll be happy to answer any questions you have about these issues. Just give us a call.
We do field complaints that the finish on furniture doesn’t match the sample chosen. But I can tell you now, it won’t. I mean, not precisely.
When working with a natural material like wood, every tree has variations and every piece of lumber takes stain differently. It’s that variety that will make it uniquely yours. But our finish specialists are among the best in the country at applying stain and completing the finishing process as consistently as possible. If anyone can give you your color stain, it’s the experts in the Amish finish shops. So, we recommend you pick your stain, send back the samples, and let yourself fall in love with the wood variation and tone of finish you receive—which we expect will be very similar to your sample selection.
We want to be clear up front about our pricing.
The biggest complaint we get is, “It’s taking too long to receive my furniture!” In the era of two-day shipping and minimal options, we understand it. But nearly everything is made to order just for you. In fact, your furniture may be the only piece in the country in that unique style, wood, finish, and hardware.
Watch the video for the full answer!
What is your favorite style of furniture? Which style should you order for your home? Maybe you’re loving the mid-century modern look, or you’ve heard how simply beautiful Shaker style is. With this video, we’re highlighting the characteristics of the most common furniture styles.
Learn the similarities and differences between Mid-century Modern Furniture, Rustic Furniture, Contemporary Furniture, Mission Style Furniture, Shaker Furniture, Industrial Furniture, Country Farmhouse Furniture, Colonial American Furniture, French Country Furniture, Formal Furniture, Transitional Furniture, and Live Edge Furniture. Watch now!
*Orders less than $3000 or products that ship within four weeks do not qualify for our 30% down payment program.
The prices shown on our product pages are base prices. If custom options are added that do not come standard, there are additional charges for those customizations.
View our helpful video How to Use the Option Page that reviews selecting custom options.
Every piece of solid wood furniture we offer is assigned a build time (also called a lead time) which can be found on each product page under the description. The length of the build time determines what changes can be made.
Build/Lead Times of 8 weeks or more: Changes for wood, hardware, and upholstery must be requested within one week after order placement.
Build/Lead Times of less than 4 weeks: Changes must be made within 24-48 hours after order placement.
Contact us by either phone or email to request a change.