Frequently Asked Questions

Yes. DutchCrafters works closely with business owners and interior designers to provide custom furniture equipped with the options they need. We will need a Tax ID number to process these orders. Watch this video and visit our Contract Sales Page for more information.

Yes. We can extend discounts for premium B2B clients. Please call 866-272-6773 for details.

Yes. We will connect you with the Amish Furniture Specialist you’d like to work with. We strive to provide the most consistent, pleasant customer service experience. Specialists can be reached by email at questions@dutchcrafters.com or at our toll-free number 866-272-6773.

Yes. DutchCrafters handles large scale projects from design to delivery, including:

• Resorts/Hotels
• Restaurants
• Sports Teams
• Government Offices & Professional Buildings
• Hospitals

Please visit our Contract Sales Page for more information.

Small, non-furniture items are most often delivered by major carriers to your home. Large structures and outdoor furniture usually ship with ground shipping companies. Furniture and oversized products can be delivered either via curbside delivery or inside delivery.

Curbside Delivery: The driver will park at your curb and bring the furniture to the very edge of the truck. From there you are responsible for taking items off the truck and into your home. Lift gates are available to lower the furniture to the ground for an additional fee.

Inside Delivery: This includes our “White Glove Experience.” The drivers will take the furniture off the truck and bring it into your home. They will unpack it and set it up in the appropriate room. They will provide light assembly if needed and will clear away all packaging. Note: Drivers will not assemble high chairs, cribs, cradles, wall beds, murphy beds, grandfather clocks, or any wall mounted furniture.

View our video The Unboxing for all essential furniture delivery information

Each item has an estimated build time. You can find this information on each product page below the Features section. Once the item is completed, we will receive confirmation from the woodshop and schedule for delivery. We will set a range of dates for delivery and forward those to you via email.

Yes. Exact time and date of delivery can vary by shipper. You will receive dates that the shipper will be in your area to deliver and a call 2-3 days before your furniture arrives. Call 866-272-6773 to speak to a Shipping Specialist with any questions.

We will assemble most furniture as long as it is an order for indoor furniture with inside delivery. The items we do not assemble are high chairs, cribs, cradles, wall beds, murphy beds, grandfather clocks or anything that anchors to the wall. See our helpful video The Unboxing: Furniture Delivery Essentials from DutchCrafters.

JMX Brands lists any current job openings on INDEED. If you are interested in a position with DutchCrafters, please send a cover letter and resume to ceo@jmxbrands.com.

Yes. Our custom made solid wood furniture comes from the heart of Amish country and is made by Amish or conservative Mennonite craftspeople. Over 180 vendors in Pennsylvania, Ohio, and Indiana contribute to our massive collection. Peek at the special relationship we’ve developed with our woodworkers over the years in our DutchCrafters Story video.

Yes. We support the principles of Reduce, Conserve, Reuse, and Renew. See the About DutchCrafters Page for our Sustainability Practices.

See and hear what DutchCrafters customers have to say about their Amish furniture in our colorful Customer Review Videos, or visit our Customer Testimonials Page featuring photos clients have sent us of their new Amish furniture at home. DutchCrafters reviews are also listed on Google, Reseller Ratings and Yelp.

Nearly all of our furniture is American or North American made. Our Ruff Sawn Collection is handcrafted in Canada and finished in the United States.

The majority of our Amish made furniture is built to order with the custom options you select.

Our woodworkers use a variety of fabrics, some made in America and some made outside America. Visit our Furniture Upholstery Page for all the latest quality custom fabrics and leathers.

We use lumber that is regionally sourced and selected from responsibly managed forests. Visit the About DutchCrafters Page for more of our sustainability practices.

We primarily use Ohio Certified Stains.

We have several vendors who initial or sign their furniture automatically. We are happy to put in a request for you if you would like your Amish furniture signed. It’s important to note that different woodworkers have different methods for signing ranging, from simple to elaborate.

Controlling humidity, light dusting, and following simple practices for everyday use will keep your solid wood furniture looking beautiful. Refer to the Caring for Wood Furniture Section in our Learning Center, our helpful blog post, or our video.

A seasonal split involves the contracting of wood due to dry air conditions. Wood absorbs moisture in damp air and expands and releases moisture in dry air. Changes in relative humidity can cause wood to expand and contract.

Visit our Learning Center for tips on Caring for Wood Furniture that will keep it lasting a lifetime.

Reclaimed barn wood is wood salvaged from old barns that is cleaned and repurposed, making it an eco-friendly choice. Each piece of reclaimed wood furniture is one of a kind as it displays the imperfections of the wood as they developed over the years. Original nail, worm, and knot holes as well as sun spots are present on the surface of reclaimed wood.

Rough sawn lumber or rough cut lumber is a type of distressing that occurs when the wood is being cut. Saw marks and surface imperfections are man-made, offering characteristics similar to reclaimed but with a more uniform look.

Enjoy our blog post Reclaimed vs. Rough Sawn: What’s the Difference? for more information.

It is not recommended as indoor paint is not suited for the outdoor environment. Visit our blog post, Picking the Perfect Wood for Painted Furniture to learn more.

A varnish is recommended and will help protect your solid wood furniture from heat as well as moisture in the air. One exception is an oiled finish which does not require varnish. An oiled finish has to be reapplied at least once a year to protect the wood.

Our standard finish is water based. Some oil based options are available such as Tung Oil.

Yes, we use water-based stains for nursery furniture that are safe for little ones. Additional specialty stain options are available for an additional cost.

Ohio Certified Stains are a collection of standardized high quality stains used by many Amish craftsmen.

VOCs = volatile organic compounds. All of our stains have low VOCs.

Distressing techniques create an aged appearance for a time worn, vintage look. Learn the specifics of light to heavy distressing along with additional distressing techniques on our blog Wood Furniture Finishes or visit our Learning Center Distressed Hardwood Page for more information. Distressing techniques can vary by woodshop.

We do not sell table leaves after an order has been received. Tables are built to accommodate a certain number of leaves and are hand sanded. A staggered order will not have a uniform appearance with the rest of the table. We recommend completing your order with all prospective chairs for a uniform look. Chairs styles are discontinued at times and may not be available if you wait until later to order them.

In this video, Beth takes you through some of the key characteristics of our six most popular wood types: Oak, Quarter Sawn White Oak, Cherry, Brown Maple, Walnut, and Pine. Your choice depends largely on personal preference, but some wood types are better for certain styles and types of furniture. These are just a few of the many wood types available. For a full overview, please visit the wood type page in our Learning Center. We encourage you to order stain samples of whichever wood types you're interested in! Please call our furniture specialists or place an order here.

In this video, Beth explains a few of the important precautions you should take to protect your solid wood furniture from damage. Handcrafted solid wood furniture is built to last decades, but it is prone to certain types of damage, including seasonal splits, scratching, and heat and water damage. Avoid these common ailments with a few simple rules. For more detailed instruction, watch our Caring for Solid Wood Furniture video or visit our Caring for Wood Furniture page in the Learning Center.

In this video, Beth recommends a few of our favorite tips for cleaning your wood furniture. Regular dusting is recommended to keep granules that can scratch the finish off the furniture. For more detailed instruction, watch our Caring for Solid Wood Furniture video or visit our Caring for Wood Furniture page in the Learning Center.

At DutchCrafters you will find a variety of both natural and synthetic fabrics including Revolution Performance Fabric, Crypton, Genuine leather and Ultra-leather, and Sunbrella fabrics for outdoor furniture. For more information about upholstery fabrics, check out our “Upholstery Buying Guide”: https://www.dutchcrafters.com/blog/upholstery-buying-guide/

Having a hard time deciding between leather, ultra-leather, and fabric upholstery options? Read “The Great Leather Debate” on our Timber to Table Blog: https://www.dutchcrafters.com/blog/leather-and-other-upholstery-options/

Reclaimed, rough sawn, and distressed all offer a look that’s a little worn and broken in, but there are distinct differences between these rustic furniture styles. Learn more about Reclaimed and Rough Sawn in our blog https://www.dutchcrafters.com/blog/reclaimed-vs-rough-sawn-whats-the-difference/

Reclaimed barnwood, or barnwood furniture, is sourced from century-old barns in Ohio. This authentic weather-worn character makes for a beautiful finish to the eco friendly barn wood. Explore our Reclaimed Wood Furniture section at https://www.dutchcrafters.com/style/reclaimed-wood-furniture/694

There’s both natural and simulated rough sawn lumber. When raw lumber is cut, the blade used can leave either a straight mark or a mark with an arch to it. Instead of planing down these marks for a smooth surface, they’re left in. This is natural rough sawn lumber. Simulated rough sawn furniture intentionally creates these marks in standard lumber to create a unique rough sawn lumber look. Find ruff sawn furniture for your home at https://www.dutchcrafters.com/style/industrial-furniture/804

For distressed wood furniture, different techniques are used to create a time worn, aged appearance, or vintage look. Woodworkers use tools on the surface of the wood to create marks like pinholes, indentations and nicks that simulate decades of use. Learn more about furniture distressing in our distressed wood video: https://youtu.be/XR6tFmbFo_w

DutchCrafters Solid Pine Wood Furniture offers an affordable wood furniture solution to purchasing handcrafted American made furniture for your home or business. This short FAQ video will provide some interesting information about this unique furniture type, as well as some pros & cons that go along with owning pinewood furniture. Shop our collection of country style furniture or cottage style furniture today. We have something for every room of your house. Find pine wood furniture at https://www.dutchcrafters.com/style/pine-wood-furniture/213

Brown maple wood furniture is very popular—in fact brown maple is one of the most popular wood types on DutchCrafters. But many people ask, what is brown maple? This video answers that question, with brown maple pros and cons and all you need to know about brown maple wood. Maple furniture makes a great choice for furniture of all rooms and styles.

Brown maple dining room furniture, such as a brown maple table or island or brown maple chair, highlights the unique and distinctive maple wood grain. A brown maple bed and other brown maple bedroom furniture showcases the strength and durability of the wood. It is one of the softer of the hardwoods but yet holds up well to heavy use. Where could you use a brown maple piece in your home? https://www.dutchcrafters.com/collection/997/Brown-Maple-Wood

Each piece of furniture is handcrafted to your specifications therefore, all furniture sales are final and cannot be returned. We encourage you to review your order to verify that it is correct and to pre-measure the path for delivery in your home to be sure your new furniture will fit through all doorways and stairways. Follow our handy Furniture Delivery Tips & Tricks video to help you prepare.

Our return policy is the same for all orders.

Please refer to our Shipping Page for information on shipping and processing options.

No. UPS and FED EX do not deliver to P.O. Boxes. P.O. Boxes do not give us a physical location for delivery.

Yes, but we do not offer flat rate shipping for international orders. The duty/tax charged depends on the item and what country it is going to. DutchCrafters will ship to a port/freight forwarder where customers can arrange for a separate carrier to ship to their home. Customers are responsible for any taxes and duties they will incur. We will provide a bill of sale for your records.

Yes. We do not offer flat rate shipping for orders going to Hawaii or Alaska.

Yes. We do not offer flat rate shipping for orders going to Puerto Rico.

Yes, as long as they are residences and not P.O. Boxes. Please provide us with any specifics needed for our shippers to deliver to a military address.

Contact us via email at Questions@DutchCrafters.com or call our toll free number at 866-272-6773. If you’ve been working with a particular Amish Furniture Specialist, feel free to ask for them.

Our ability to hold an item depends on the builder. For woodworkers who accommodate holds, we will hold your purchase and try to ship it so it is delivered as close to your desired date as possible. It’s important to note that a storage fee may be charged for holds.

The status of your order will be available on our website. Click on Account in the upper right corner of the header, then click on Order Tracking in the pull down menu.

Yes. Our Amish made furniture is completely customizable. Visit our Custom Amish Furniture Page for more information about custom options.

The furniture will reflect the design and style on our site, but the exact look of your solid wood furniture will depend on the custom options you select. Wood, paint, and stain can change the look of a piece of furniture.

We specialize in customization options, big and small. First, we will do our best to guide you to a close match on our site. We can submit requests to many of our woodworkers who will try to match the features you’re looking for. Matching details is challenging and may not be exact, and these customizations will increase the cost of your custom furniture. Call our toll-free number to speak with an Amish Furniture Specialist about a custom quote.

Yes. Visit our Sale Page for a complete list of current sale coupons, promotions, and companion deals.

While we don’t have a layaway plan, we offer a 30% down payment plan that allows you to get your order started with just 30% down. Visit the Ordering Page for more details.

• We collect 30% of your payment at the time of your order.
• Another 30% payment is due four weeks after the time of your order.
• The remaining 40% balance is due prior to shipping with no interest fees or finance charges.

*Orders less than $3000 or products that ship within four weeks do not qualify for our 30% down payment program.

The prices shown on our product pages are base prices. If custom options are added that do not come standard, there are additional charges for those customizations.

View our helpful video How to Use the Option Page that reviews selecting custom options.

No. You can select the “Decide Later” option in the dropdown menu provided for your finish selection. A Furniture Specialist will call you to discuss which stain samples you would like to see in order to make your decision.

Yes. You can call our toll-free number 866-272-6773 to place an order over the phone or you may order online.

Create a DutchCrafters account in order to use our Wishlist option that keeps a list of your favorite Amish furniture on our site.

Your DutchCrafters Wishlist is a file you can create to keep a list of your favorite Amish furniture pieces. Visit our Wishlist Page to start yours today!

Yes. A receipt will be automatically emailed to you when you place an order.

We will contact you via email or phone when the 2nd payment is due.

Yes. All of our customer information is safely and securely stored. Please refer to our Privacy & Security Page for more information.

Absolutely not.

Refunds are granted for cancellations received within 48 hours after placing an order. Cancellations made after 48 hours are reviewed on a case by case basis. If work has begun on your furniture order or a non-furniture item has shipped, we do not accept cancellations.

Every piece of solid wood furniture we offer is assigned a build time (also called a lead time) which can be found on each product page under the description. The length of the build time determines what changes can be made.

Build/Lead Times of 8 weeks or more: Changes for wood, hardware, and upholstery must be requested within one week after order placement.

Build/Lead Times of less than 4 weeks: Changes must be made within 24-48 hours after order placement.

Contact us by either phone or email to request a change.

Yes. DutchCrafters offers a one year limited warranty against defects in materials and workmanship for every piece of furniture we sell. Please refer to our Terms & Conditions Page for more information. Additionally, some woodworkers offer their own warranty and that information is available on the product’s page.

The DutchCrafters Furniture Store is located at 3709 N. Lockwood Ridge Road in Sarasota, Florida. Learn more at our Store Page or take a quick walk-through in this store video.

As an interior designer who worked with us once said, "We're dealing with professionals that know the art of custom furniture. Give us a call at (866) 272-6773 or contact us at https://www.dutchcrafters.com/content/contact-us/.

This is one of the biggest questions we get, and for good reason. Finish color can have a huge impact on the final look of your piece. In this video, Beth helps you narrow down which stains might be best for you, but don't forget to order stain samples to help you make your final decision: https://www.dutchcrafters.com/Sample-Kits/cat/780.

While the photos of samples on our website is a great place to start, there is no way to guarantee that the final color will match the photo on your screen. In this video Beth explains the challenges with matching colors on a screen. We encourage you to order stain samples from https://www.dutchcrafters.com/Sample-Kits/cat/780 to see the wood tones in person in your own home or business.

Distressing is broad term for finishing techniques that creates a worn, vintage look. Distressing techniques include hand-rubbed glazing, scarring the wood surface, hand planing, and hand hewing. In this video, Beth answers the question while providing examples of a variety of techniques. Learn more in our Distressed Hardwoods page.

Contact us via email at Questions@DutchCrafters.com or feel free to call our toll-free number 866-272-6773. Questions will normally be answered within 24 hours.

DutchCrafters is required to collect sales tax on purchases shipped into certain states, based on the state’s requirements. If you are required to pay sales tax, it will be added during checkout. For details, visit our Terms and Conditions page.

We recommend you order early! In fact, for your perfect furniture made just for you, you'll want to order 4 months ahead of time to ensure delivery of standard indoor furniture for an event or special occasion. But make sure to view stain samples and consider your options before finalizing your order. Watch this video for more details!