We believe that the furniture we sell is the best around, but you can hear that from our customers as well. Frequently, our customers email or call us after receiving their furniture praising the craftsmanship of the products they bought and thanking us for our service. Following are several of the messages we've recently received.
Good morning! Just wanted to let you know that we received our kitchen island! All went well with the delivery and the driver was very nice and helpful. We are very pleased with the quality of the island it is exactly what we were looking for. Thank you, Linda H.
Good morning! I want to express my sincere thanks to the team at DutchCrafters. Collectively, the DutchCrafters team professionally and effectively addressed my delivery concerns, ultimately delivering 5 days earlier than projected, arriving Saturday morning, May 16. The driver was equally professional. The quality of the furniture is as-promised. Please pass along my gratitude to the entire staff! Have a great day! Scott A.
Hi Ashley, Just a note to let you know we received the table today and so my order is complete. 😊. As I mentioned earlier we really do love it! It looks great, is very sturdy, and at the same time is very comfortable. I would like to commend everyone who had anything to do with our order. You were always so prompt in getting back to me and answering any questions I had from beginning to end. You even went a step further to inform me that the side table I ordered last was from another company and wasn't the exact color match that I might have been expecting. You were so good about everything and I Really appreciate your kindness and understanding through it all, even making sure we received the order before we were due to go away. Jennifer was also helpful in tracking our order and Kyle provided a photo to show cup holder placement and sent the missing stops in a matter of days....can't ask for better service than that!😊 Can't say enough nice things about the company you work for and its "top quality" Employees! Please pass these compliments on to whomever you wish. I will definitely order from you again and will be happy to recommend Dutchcrafters to others! Best regards, Dawn 😊
Hi Alicia, Here it is! The stools are from the unfinished furniture store (finished by Clair)and they match the wood perfectly! Thanks again for your assistance. It was so nice to meet you. Sharon & Clair
Everything arrived in good shape. Great craftsmanship Bob A.
Good morning Kari-Jo, Our furniture got delivered yesterday, and it was certainly worth the wait. Everything looks great! Brian M.
Natalie - Thanks for the beautiful table and chair set. Well done.
Hi Jennifer- The custom hutch is truly a work of art! The photos on your website do not do it justice. It will become a family heirloom. Thank you so much for your help, Matthew (Please note: Matthew's hutch was customized at his request)
Ashley, The desk is in my office, and IT IS BEAUTIFUL!!! Actually, it’s perfect Thank you for all your help. Donna
Jennifer- We indeed received the replacement jewelry box and if possible, the work is even better than original. Our thanks to you and to the craftsmen in your company that offers such beautiful work. My wife is completely happy with the final product and it did arrive a bit before we expected it. A very happy customer. God bless, George
Ashley, FYI we received our gun cabinet this morning around 6:45 am in good condition. The quality is excellent, actually much better than I expected. The delivery guys were very helpful & courteous also. Thought you may want to know this…… tm
Good evening. I thought I would give you some information regarding the driver that dropped off my bed. He was right on time, very polite, provided me with some good information on the bed, professional, and most of all, he sold me on using your company for my next purchase. Rick S.
Hi Natalie, I just wanted to let you know that my corner entertainment center was delivered today and it is a beautiful piece of furniture! Thank you for all your help with my order. It’s not set up yet (my husband is the a/v guy), but I wanted to send you a picture to show you how nice it is. Also, the picture does’t do it justice. It is a much richer deeper color than is shown here. Betsy F
Hello Alicia, We received our island yesterday. It was well worth the wait! The quality is unlike any piece of furniture that we have ever owned. Just BEAUTIFUL. You helped me every step of the way. Without the samples that you sent me I could have never picked this out!! I stumbled across DuctchCrafters on the web and once I spoke with you I was very confident that I found a quality place. You made up my mind :) Thanks again for everything, Cheryl I forgot to add that Garry and his delivery service delivered my island in perfect condition and it arrived exactly when Garry told me it would. Even your delivery people are awesome..thanks again.
Dear Jennifer, The table is absolutely exquisite. Thank you so very much. Your craftsmen are truly magnificent. We look forward to being grateful caretakers of this wonderful work of art for generations to come. The Ross Family, 2015
Jennfer, Many thanks for the update and your attention to our order over these many weeks. We're looking forward to receiving the table and appreciate your clarifying the shipping details. regards Mike
Hi Kari-Jo, I was just going through my in-box and realized I had not yet sent the message I intended about Christner transport. The delivery was really superior. He was right on time, brought the furniture in, and went the extra mile to get it upstairs. I never could have done that myself. It was a hot day and sweaty work, but he declined a beer. He even declined a root beer! He was the utmost in professionalism, and the furniture got through a tight staircase turn without a bump or dent. He also removed all of the wrapping materials. I didn't even have to sweep. I love my hutch and table. Thank you very much, and hope you are enjoying a wonderful Spring! Deborah S.
Hi Ashley, Here are the pics of the bed and nightstand. I think they look great. Michele
It's PERFECT! Worth the wait! **note - customer ordered the benches only from our item# 1172 Amish Trestle Table Corner Breakfast Nook Set. This is shown in Brown Maple wood with Parchment paint and standard distressed finish**
" Ashley, Our review from the ordering process right through the delivery has been a five star experience. We recently received our two new pieces and are thrilled with the workmanship and quality. The stain used is just perfect for the other wood in the same room and looks incredibly rich and handsome. The "white glove" delivery service was excellent and everything went very smoothly. Extremely polite man called in advance to arrange delivery time and again the day of delivery. Very considerate as they brought in the furniture and in placing it in our dining room. It was definitely worth the wait to get the hutch and curio cabinet exactly as we ordered! "
Table arrived safely yesterday. Just wanted you to know that it is beyond my expectations in looks and quality. Thanks for your assistance in the ordering/shipping process. Debbie H.
Hi Kari-Jo, I just wanted to let you know that our entertainment cabinet was delivered on Thursday and everything was great. Matt the delivery driver was wonderful and helped my husband get the cabinet off the truck and even helped carry it just inside the house. There were just a couple of little touch ups needed and Matt quickly took care of that too. The cabinet itself is exactly as described and is beautiful in our family room. Thank you for all your help. We are so very pleased with Dutch Crafters from the very first call I made right through the delivery of our furniture. Take care, Sharon O.
I received the beautiful cabinet today. Thank you very much.
Hi Jennifer, I was actually going to send you a note over the weekend and got busy. Yes they delivered it last Monday and they called ahead and everything went smooth. The chairs are beautiful and fit the table and the space for them perfect. Makes such a difference to have the chairs on either side of the table. Happy to finally have the whole thing together. Thanks a lot for all your help and follow through. I appreciate it. I'm painting my den right now and saving up to get one of the big entertainment centers next so I'm sure you will see my name come up again sometime soon. Take Care Jeff.
Corinne Thank you so much for sending new samples!! Your so awesome!!! You just relieved some stress!!(pass this email to your supervisor- I'm serious!)!
Hi Jennifer, I did receive the mail box last Friday. It looks to be in good shape but due to recent weather I will have to wait to install it. Thanks for your assistance and great customer service. Tom
Hi Jennifer...I have taken a long time to respond, so perhaps you will need to refresh your memory. We ordered the Amish French Country Kitchen Island and the Amish Pine Wood Farmhouse Hutch last year. Both were delivered last November just in time for the holidays, and I really appreciated your concern when I had to go pick up the hutch because it was on too large a truck to get into my driveway. You and Dutchcrafters were very kind to offer us the free white glove inside delivery upgrade on the second shipment (the kitchen island). That one would have been difficult for us to pick up, but thanks to you it arrived at our door and was set up in the kitchen by Peter Swartzentruber and his assistant. Excellent service! We love, absolutely love, the furniture. It was everything we had expected and more. Really nice looking. Really good craftsmanship. We finished the butcher block top with food grade block oil so we can use the entire surface for cutting food. Thank you again, and thanks for the little furniture polish and soap gifts. I am enclosing some photos of the furniture. Carol
Everything arrived in good condition last night. They look better than I imagined from the photos. Now I can finally decorate the walls since I know where the furniture is going. Thank you very much. Philip
Jennifer- I am happy to let you know that I received my shelf yesterday. It is amazing how much it matches. I don't have it put up yet, but I will. I can't thank you enough for your help in this matter. I want you to know that I do enjoy doing business with your company. Thank you. Peg
Hi Jennifer, Just wanted to let you know that the (replacement)hinges for the oven door have arrived and everything is put back together again. Thank you so much for your prompt attention to our problem. The kids adore the kitchen and it gets so much use. They love it and we love it! Thanks, again! Jan
Hi Kari-Jo, I want to take this opportunity to thank you and Matt Christner for your great service in delivering our new Amish Dining Room Sideboard - it arrived in perfect condition. Also, please give our regards and thanks to the craftsmen who created this beautiful piece of furniture. The quality is absolutely great. Martin and Ruth F.
Hi Jennifer, Thank you so much for the beautiful handcrafted soaps! This is such a nice gift and the fragrances are lovely. My husband took photos of my bookcase and I think you will be able to open the first three in the attachment. The bookcase is now in my office, which is a converted attic room with sloping ceilings. My bookcase fits well against one of the low walls. I absolutely love it and have gotten many compliments. Thank you again for being a delight to work with and for really caring. I will be happy to order from Dutch Crafters again! Have a wonderful day, Susan
Hi, Natalie, After several attempts that were rescheduled due to bad weather, the hamper was finally delivered today. It is beautiful. Thanks for helping with everything. Tim
Hi Jennifer, I just want to let you know how happy I am with my bookcase. It was beautifully repaired and looks just like I hoped it would. The knobs are beautiful - the wrought iron goes perfectly with the handles on a desk in the room - and the doors of the bookcase are well-aligned. The delivery also went very well. Thank you for your courtesy and attentiveness to my concerns and for straightening it all out. I will be happy to order from Dutch Crafters again and to recommend them to friends. Thanks again, Susan Boyd
Dear Jennifer, Thank you for the new drawer glides and the interest to follow up. I am trying to figure out how they will work. I am trying to get a friend with the power tools to come to help me. I have Parkinson's and will not be able to do this project alone. The weather in NYC has been a mess to walk and drive in. But I want to take this opportunity to thank you all for being so good to work with and patient with me. I thank the Craftsman who made this beautiful piece of furniture. This is so much better than the furniture from China. The quality and talented workmanship of your work is far superior. Thank you, Frank
Jennifer - yes my brother received it (replacement top)last week. He will be taking it to my mother (who has the lighthouse) this Friday. I will let you know how it works. Thank you for your great customer service. Joseph
Thank you so much, Jennifer, for taking care of this (shipping damage)in such a satisfactory way. My confidence in Dutchcrafters is restored and I would certainly order again in the future. Also, could you make sure that the issue with the shelf is addressed? Take care, Susan
Hi Kari-Jo I have my log bed and nightstands (beautiful) please inform the builders of my compliments to the exceptional work quality they do. And thank you for your help with the process. Chris B.
Thank you Kari-Jo This does make the situation less irritating and I am glad that you recognize a problem when it becomes apparent. It is nice to see that your company cares about customer satisfaction and takes meaningful action to rectify. Hopefully the wed. delivery will go well. Thanks again Chris B.