Preparing For Your Amish Furniture Delivery


Thank you for your interest in DutchCrafters Amish Furniture! We want to ensure that your positive experience with Dutchcrafters continues throughout the shipping and delivery process. We send you order updates when your item(s) are about halfway into production, coordinate shipping for your purchase, and are happy to answer any questions you may have.

DutchCrafters offers shipping within the contiguous United States. Our shipping procedures vary according to your order, and also according to your preferences. We try to make the process as plain and painless as possible, but understand that you’re anxious to receive your order, and that you may have questions. Whenever you want to speak to someone about your order, you’re welcome to call use at 866-272-6773 or email us at questions@dutchcrafters.com.

SHIPPING SERVICES

$199 Flat-Rate Furniture Shipping for Curbside Delivery

DutchCrafters offers $199 flat-rate shipping in the contiguous United Sates on an unlimited number of qualifying products.

This shipping includes curbside delivery only. In plain terms, curbside delivery means that your furniture will arrive on a truck with one driver. The driver is not responsible for taking your items off the truck, or for bringing them into your home or office. A lift gate is not included. If you need a lift gate to assist you, it is available for an additional $75. We use a variety of delivery companies to ship your furniture, including Fedex and UPS. When your order is ready for shipping, the delivery company will contact you directly to set up an arrival time.

Due to insurance and union rules, the driver(s) cannot assist in the handling of furniture beyond the back of their truck with our Curbside Delivery Service. The customer is responsible for getting the furniture off the truck and moving it into their home.

White Glove Inside Delivery Service

For qualified orders, DutchCrafters offers flat-rate White Glove Inside Delivery Service for an additional $200. This shipping option follows our curbside delivery procedures, up until the point of delivery. That’s when our “white glove” service kicks in. Our friendly drivers will help unload every piece and carefully unpack them. They’ll bring the pieces into the correct rooms of your home or office, then will perform light assembly. Finally, they’ll even clear your home or office of the boxes and other packing materials. It’s our most personal, valuable way to ensure your satisfaction, and the perfect way to welcome your new heirloom to the family.

There are some locations where inside delivery is not available.

If you would like inside delivery and setup, please contact customer service at 866-272-6773 to arrange for our White Glove Inside Delivery Service before the shipper picks up your furniture. After the shipper picks up furniture, we cannot add the White Glove Inside Delivery Service and lift-gate option and the standard Curbside Shipping guidelines will apply to your order.

Non-Furniture Items

Most non-furniture items will arrive via UPS or FedEx. Shipping cost is determined by weight and location, as well as handling and packaging fees, and is calculated at checkout.

GENERAL GUIDELINES

If you have any questions about the status of your order or its delivery, please feel free to contact one of our shipping coordinators between 8:30 a.m. and 5:00 p.m. EST, Monday through Friday at 866-272-6773 or email shipping@dutchcrafters.com.

INSPECTING YOUR FURNITURE

All of our furniture is insured for shipping and carefully packaged for protection. It is your responsibility to inspect your furniture to ensure that it has not been damaged.

Please unpack the furniture before the shipper leaves to ensure that there is no damage. Insurance will not cover the damage if it is not noted at the time of delivery. Damages not reported within five days will not be covered. Please email photos of damages along with your order number to customerservice@dutchcrafters.com.

ONE MORE THING

Dutchcrafters is committed to keeping you informed about the status of your order, and delivering your new furniture to your home or business in perfect condition. If you are not completely satisfied, let our award-winning customer service team know as soon as possible, so that they can provide a solution.

If you need assistance, or have special shipping requests or questions, please contact us at 866-272-6773 or email us at questions@dutchcrafters.com.



Last updated July 15, 2016.



11/20/2017 12:36:50 AM