Monthly Archives: July 2025

DutchCrafters Announces 2025–26 Heritage Scholarship Winners

Aspen Foltz 25/07/2025

SARASOTA, Fla. – DutchCrafters, the leading retailer of American-made Amish furniture at www.dutchcrafters.com, has announced the recipients of its 2025–26 Heritage Scholarship. Established in 2011, the Heritage Scholarship recognizes three undergraduate students who reflect on their heritage, how it will impact their future careers and how they can use it to make a positive impact in the world. This year, DutchCrafters reviewed more than 150 applications to select the winners. The 2025–26 recipients are Amari… DutchCrafters Announces 2025–26 Heritage Scholarship Winners

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Case Study in Customer Experience

Debra Gingerich 09/07/2025

DutchCrafters, the leading brand of Amish furniture at www.dutchcrafters.com, achieved a remarkable 2024 Net Promoter Score (NPS) of 80, significantly exceeding industry benchmarks, by implementing a customer-centric strategy that overcame the unique challenges of selling handcrafted, made-to-order furniture online. This case study explores the strategies and initiatives that have propelled DutchCrafters to this level of customer loyalty and satisfaction. Background: DutchCrafters started like most online retailers at the forefront of ecommerce, housed in the founders’… Case Study in Customer Experience

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