Dear Mr. Quinones,
I would like to sincerely thank Jennifer Ferdico for her amazing support and representation of your company and merchandise.
I ordered two rockers for Christmas gifts for my daughter and her family. When I saw them, after they were delivered and my daughter had assembled them, I was greatly disappointed in the quality of craftsmanship. They did not represent the rockers I had chosen when I came to your beautiful showroom on Lockwood Ridge. I called the store and Jennifer was so kind to assist me. She listened to my concerns with a great deal of patience. She took immediate action, asked me to send her pictures and stayed in contact with me through the process of her contacting the vendor and re-ordering the rockers. She went the extra mile by having the replacement chairs personally delivered to my daughter's home and assembling them prior. The new chairs are perfect!
Jennifer is a tremendous asset to your business. She is a true professional and stellar representative. Please accept my gratitude for her kindness and commitment to make a difference. In addition, my apology to Jennifer for the tardiness of my letter. It is long overdue. My best wishes to her.
Best,
Susan B