Frank,

I recently asked Regan for your name. I'll try to keep it short but with full meaning. I started my quest for furniture (all wood) via a different company and while they were friendly, things went nowhere quickly and I emailed your company. Regan replied and responded to every question quickly. And honestly I did ask a LOT of questions.

An analogy is this.. when my wife and I eat out, we are fair tippers. Average service, 15% or so gratuity. really poor, and well the % drops. Really good service and the sky is the limit (within reason of course). If Regan were a server his gratuity would be 100%.

In this world where complaints are numerous and easy to deliver anonymously, I truly felt compelled to pass along feedback for the excellent service he has provided. Very helpful, very friendly, and more importantly very prompt. Without question we bought from Dutchcrafters because of him and in fact extended our order considerably as a result (the cherry executive desk and credenza came AFTER he had helped with the smaller maple furniture order).

I hope this email goes a little way to say thanks to Regan for his efforts and affords him some recognition for ajob well done. Had Dutchcrafters (Regan) acted like the other company the sale would have gone elsewhere. As it is, the total sale more than doubled because of him. He has done agreat job! John