By choosing DutchCrafters, you’ve joined the slow furniture movement. We reject the fast furniture industry that simply boxes up low-quality, pre-built products that end up in the landfill. Instead, we’ll take the time to custom-build your dream furniture just for you!
Your Customer Care Specialist
With your order, you get the personal attention of a Customer Care Specialist who will follow your order through completion and delivery. You should have received their name and contact information in the email with this video link! Don’t hesitate to reach out to them with any questions you have.
What Happens Now?
Here is an overview of what to expect now that you’ve placed your order.
1) Review Order
First, your specialist will review your order. Then send it to the woodworking shop in Indiana, Pennsylvania, or Ohio. If you haven’t selected a stain or upholstery yet, we’ll contact you and send samples for you to view before making a final selection.
2) The Build Process
For most orders, your furniture starts being built after the woodworker receives the order. Your furniture will be built to your specifications by talented craftsmen in woodworking shops. Estimated completion and delivery times are available on each product page, and an estimated time for your order will be provided on your order tracking page.
Quick Ship Orders
If you purchased in-stock or quick ship products, the process will be quicker, with the pieces either ready to ship or pre-built with only finish and hardware needed!
3) Shipping and Delivery Process
As you prepare to receive your furniture, watch your email inbox for tips and advice, delivery information, and more from your Customer Care Specialist. When your order ships, you’ll receive a delivery email from us and be contacted by your delivery driver.
Share About Your Experience
When your furniture arrives, we think you’ll be thrilled with your new furniture, and we want to hear about it! We love to see pictures and video of the furniture in its new home.
Thank You for Shopping with DutchCrafters
Thanks again for being part of the DutchCrafters family. We are so happy you chose Amish furniture for your home.